Deborah Brown

Specialize in helping customers with their credit card accounts provide support, answer questions and resolve issues related to credit card products and services.

• Resolved customer inquiries through effective communication and problem-solving techniques.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Discussed assigned duties with classroom teachers to coordinate instructional efforts
• Instructed and monitored students in the use of and care of equipment and materials to prevent injuries and damage
• Observed and documented student performance
• Observed students’ performance, and record relevant data to assess progress
• Prepared lessons, materials, bulletin boards, displays, exhibits, equipment, and demonstrations
• Provided extra assistance to students with special needs, such as non-english speaking students or those with physical and mental disabilities

• Complied with policies and procedures and abided by HIPAA guidelines to protect privacy.
• Observed, reported, and documented resident conditions and activities.
• Promoted a safe, clean, and organized environment.
• Provided mental and emotional stimulation through facilitation of engaging activities
• Provided personal care assistance to residents – personal hygiene, feeding, and mobility.
• Supported residential activities and functions through active planning and participation

• Assisted with activities of daily living – mobility, personal hygiene, and feeding.
• Documented services provided, patient condition, and changes in patient behavior.
• Kept household clean and organized, ran errands, and prepared and served meals.
• Provided in-home personal care services, and maintained a safe, secure, and healthy environment.
• Respected and safeguarded patient’s privacy.

• Documented activity in customer accounts in an accurate manner and ensured confidentiality.
• Interacted with customers via inbound and outbound calls to answer inquiries and to provide assistance.
• Identified customer needs, provided resolutions to problems, and followed established procedures.