Deborah Brown
Summary
Diplomatic Customer Service professional versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.
Overview
24
24
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
Adecco Staffing Agency
Clarksville
03.2005 - 06.2025
- Assisted customers with inquiries and resolved issues promptly.
- Managed incoming calls, directing them to appropriate departments to ensure timely resolution.
- Provided product information and guided customers through selection processes.
- Maintained detailed records of customer interactions, facilitating efficient follow-up and service continuity.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Collected deposits or payments and arranged for billing.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed positive relationships with customers through friendly interactions, enhancing customer satisfaction and loyalty.
Safety Specialist
Integrity Staffing Solutions
Jeffersonville
12.2012 - 12.2014
- Delivered hands-on safety training to all employees, fostering a culture of safety awareness.
- Authored safety reports identifying issues and outlining corrective measures to enhance workplace safety.
- Assessed workplace compliance with key safety standards and government regulations, initiating remediation processes to correct deficiencies.
- Contributed to audits of procedures and operations, ensuring compliance with safety standards.
- Determined root causes of accidents via in-depth investigations and identified potential prevention strategies to mitigate future risk.
- Worked with inspectors to conduct full facility checks.
Urgent Care Specialist
Heartland Payment Systems
Jeffersonville
05.2005 - 03.2011
- Assisted merchants and sales reps with setting up credit card/pos terminals for credit card processing.
- Enhanced customer satisfaction through effective problem-solving and tailored solutions.
- Earned recognition from management for delivering exceptional customer service consistently.
- Facilitated setup of credit card/POS terminals for merchants and sales reps, ensuring smooth processing.
- Improved customer satisfaction by finding creative solutions to problems.
- Responded to billing inquiries regarding monthly merchant statements.
Retention
Pegasus Satellite
Louisville
08.2001 - 10.2004
- Developed service and sales strategies to improve retention and revenue.
- Developed targeted service and sales strategies that enhanced member retention and increased revenue.
- Managed relationships with key clients to ensure retention and loyalty.
- Monitored performance metrics associated with member retention efforts.
- Persuaded customers to retain services by offering discounts and special promotions on products and services.
- Re-established customer's faith in company by providing best retention offers available.
- Analyzed customer feedback to identify improvement opportunities in service delivery.
- Re-established customer trust by delivering tailored retention offers that met individual needs.
- Persuaded customers to retain services through effective presentations of personalized discounts and promotional offers.
- Updated system with order specifics and customer details, preferences, and billing information.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
Education
Associate's Degree - Computer Graphic Design
Louisville Technical Institute
Louisville, Kentucky 05.1998 - 01.2000
Skills
- Call center experience
- Call handling
- Transaction handling
- Call documentation skills
- Data entry
- Organizational skills
- Time management
- Customer satisfaction focus
- Positive customer engagement
- Active listening
- Problem-solving abilities
- Team collaboration
- Adaptive team player
- Courteous demeanor
Timeline
Safety Specialist
Integrity Staffing Solutions
12.2012 - 12.2014
Urgent Care Specialist
Heartland Payment Systems
05.2005 - 03.2011
Customer Service Representative
Adecco Staffing Agency
03.2005 - 06.2025
Retention
Pegasus Satellite
08.2001 - 10.2004
Associate's Degree - Computer Graphic Design
Louisville Technical Institute
05.1998 - 01.2000