Deborah Burton

The Playhouse Tavern

12.2021 - 05.2023

Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
Identified potential issues related to intoxication levels among customers and took appropriate action when necessary.
Checked customer identification to verify age requirements for alcohol purchases.
Performed all cleaning duties before, during and after shift including sanitizing bar surfaces.
Developed strong working relationships with customers and staff.
Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences.
Ensured compliance with health and safety regulations in the preparation and serving of food and drinks.
Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner.
Utilized problem solving skills to resolve customer complaints in a courteous manner.
Handled cash drawer accurately throughout shift including opening and closing out register each day.
Prepared alcoholic beverages promptly according to recipes or customer specifications.
Utilized strong salesmanship skills to upsell drinks and appetizers.
Adhered to all company policies and procedures regarding alcohol consumption and serving laws.
Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
Completed POS transactions, returning currency, coin, and payment cards to patrons.
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