Deborah Clayton
Antioch,CA
Summary
Dynamic professional with experience as a Budtender at Smoakland, excelling in customer education and product knowledge. Proven ability to enhance customer loyalty through exceptional service and personalized recommendations. Skilled in cash handling and maintaining security, contributing to a trustworthy and efficient retail environment.
Overview
2011
2011
years of professional experience
Work History
Budtender
Smoakland
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
- Managed high volume of cash with 100% accuracy rate.
- Managed inventory efficiently, ensuring accurate stock levels and timely reordering of popular products to prevent shortages.
- Contributed to team success by sharing product knowledge and expertise with fellow budtenders during training sessions.
- Addressed customer inquiries promptly, demonstrating professionalism and commitment to excellent service standards.
- Ensured compliance with state regulations by verifying customer identification and accurately tracking sales transactions in the point-of-sale system.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Performed cash, card, and check transactions to complete customer purchases.
Legal Secretary
Law Office of Daniel M. Moody
03.1999 - 09.2010
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Organized files for court proceedings.
- Answered and directed calls using multi-line switchboard.
- Received and placed telephone calls to clients and prospective clients.
- Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
- Filed documents with courts on behalf of attorney.
- Transcribed legal documents and phone conversations.
- Created, indexed, and maintained client binders.
- Diligently edited legal correspondence for grammar and spelling.
Education
Antioch High School
Antioch, CASkills
- Supporting medical patients
- Product merchandising
- Patience and empathy
- Customer education
- Product knowledge expertise
- Discussing cannabis
- Cleanliness and hygiene
- Packaging products
- Counting money
- Maintaining security
- Building rapport
- Loss prevention
- Cash handling experience
- Attention to detail
Timeline
Legal Secretary
Law Office of Daniel M. Moody
03.1999 - 09.2010
Budtender
Smoakland
Antioch High School
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