- I enjoy writing and performing music
- I love to draw and paint in my free time
- Deep diving into psychology research and development
- Watching classic movies
Deborah Cleveland
Kennesaw,GA
Summary
Dedicated professional with experience in customer service and conflict resolution. Skilled in analyzing feedback for service improvement and fostering a positive work environment. Committed to enhancing team performance and employee satisfaction.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Iron Age Korean Steak House
Kennesaw, GA
07.2022 - Current
Achieved high levels of staff satisfaction and well-being through proactive management strategies. Resolved work-related and interpersonal issues effectively by leveraging psychological methodologies. Effectively managed employee and customer conflicts, resulting in improved workplace harmony through creative problem-solving.
- Analyzed customer feedback to identify areas for service improvement and menu enhancement.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH12.2028
High School Diploma -
Central High School of Clay County
Lineville, AL05.2022
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Staff training and development
- Conflict resolution
- Consulting
- Active listening
Accomplishments
- Supervised team of 18 staff members.
- Bought a newer car through budgeting and hard work
- Resolved tense employee conflict
Interests
Timeline
Assistant Manager
Iron Age Korean Steak House
07.2022 - Current
Bachelor of Arts - Psychology
Southern New Hampshire University
High School Diploma -
Central High School of Clay County