Deborah Cox
Florence,United States
Summary
Experienced Account Representative specialized in proficient data verification, account updates and problem solving. Deep understanding of financial and payment matters as well as customer services and sales activities. Bring 16 years of related experience.
Overview
33
33
years of professional experience
Work History
Consumer Loan Specialist
Republic Finance
08.2022 - Current
- Consulted with customers using positive communication and active listening skills, offering sound feedback and answering critical questions with effective solutions.
- Evaluated loan applications to confirm financial status and credit worthiness.
- Submitted loan applications to credit analysts for further verification and suggestions.
- Educate customers on terms and conditions of loans to provide clear understanding.
- Maintained open communication with old clients to cement relationships, drive referrals and obtain repeat business.
- Submitted loan applications to underwriter for verification and recommendations.
Account Specialist
World Finance
06.2007 - 07.2022
- Adhered to standards of quality and service as well as all compliance requirements.
- Setup new customer accounts and updated existing profiles with latest information.
- Completed routine and complex account updates to resolve problems.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Recorded accurate and efficient records in customer database.
- Built relationships with customers and community to promote long term business growth.
Customer Service Representative
Loan City Finance
05.2005 - 06.2007
- Developed long-term relationship with customers
- Provided product or service information
- Answered constant flow of customer calls with minimal wait times.
- Calling the phone file
- Processed loans with accuracy and efficiency
Pharmacy Technician
Revco/CVS Pharmacy
09.1993 - 08.2004
- Cashier/processing prescriptions electronically.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Ensuring all information is complete and accurate.
- Managing pharmacy inventory and answering calls.
- Interacting with the customers.
Pharmacy Technician
Phar-Mor
10.1990 - 07.1993
- Assist Pharmacist in the preparation and distribution of medications.
- Keeping up with drug inventory, patient and pharmacy records in a manner consistent with all government laws.
- Counted and labeled prescriptions with correct item and quantity.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Interacting with customers with concern for their needs.
Education
Associate of Applied Business - Accounting And Finance
Florence Darlington Technical College
Florence,SCBachelor of Accountancy -
University of Phoenix, Online
Tempe, AZ05.2007
Skills
- Recordkeeping abilities
- Customer relationship development
- Business Development
- Cash handling
- Store opening and closing
- Product and service sales
- Microsoft Office proficiency
Timeline
Consumer Loan Specialist
Republic Finance
08.2022 - Current
Account Specialist
World Finance
06.2007 - 07.2022
Customer Service Representative
Loan City Finance
05.2005 - 06.2007
Pharmacy Technician
Revco/CVS Pharmacy
09.1993 - 08.2004
Pharmacy Technician
Phar-Mor
10.1990 - 07.1993
Associate of Applied Business - Accounting And Finance
Florence Darlington Technical College
Bachelor of Accountancy -
University of Phoenix, Online