Summary
Overview
Work History
Education
Skills
Timeline
Education and Training
Generic

Deborah Crutchfield

Louisville,KY

Summary

Dedicated and dependable Lead Customer Service Representative with over 22 years of experience, showcasing exceptional leadership and customer service skills. Known for a highly organized and proactive approach, complemented by a strong team-oriented mentality that fosters collaboration and efficiency. Additionally, a reliable Package Handler with 8 years of experience in safely transporting residential and commercial items, adept at maneuvering large, heavy objects in tight spaces while ensuring property remains undamaged. Committed to delivering excellence in every aspect of work, consistently striving to exceed customer expectations.

Overview

39
39
years of professional experience

Work History

Customer Service PR

Cognizant
07.2025 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.

Box Handler

UPS Worldport
03.2017 - Current
  • Sort, stack and move packages
  • Use scanners to track parcel information, condition or receipt.
  • Followed customer instructions about placement of items and special considerations for handling.
  • Juggle shift duties, prioritizing immediate tasks to streamline operations.
  • Count inventory stock periodically, reporting totals to shift supervisor for auditing.
  • Knowledge of OSHA safety standards to communicate potential hazards and issues to shift supervisor.

Customer Service Manager

Lineage Logistics LLC
07.2022 - 07.2025
  • Streamlined customer feedback processes to identify areas for improvement and drive operational efficiency.
  • Oversaw daily operations, ensuring adherence to company policies and standards in customer interactions.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Created and reviewed invoices to confirm accuracy.

Lead Customer Service Representative

Lineage Logistics LLC
08.1999 - 07.2022
  • Plan, assign and direct the work of a customer care team
  • Ensure the team is providing timely customer follow-up on all issues or concerns
  • Act as liaison between operations and customers by managing account and account needs
  • Communicate concerns and route reports to appropriate team members
  • Excellent organizational skills, including the ability to multi-task and prioritize workload
  • Partner with Operations to prepare daily, weekly, and monthly reports of customer activities
  • Provide ongoing training to team members as needed
  • Demonstrated phone and email skills

Personnel Administrative Specialist

US Army
08.1986 - 08.1989
  • Established, maintained and updated employee files.
  • Changed employee information such as address and alerted payroll staff.

Education

Some College (No Degree) - Business Administration

Elizabethtown Community And Technical College
Elizabethtown, KY

Skills

  • Report Preparation
  • Collaborative decision making
  • Eagerness to learn
  • Attention to Detail
  • Cycle Counting Proficiency
  • Inventory Control Procedures
  • Problem-Solving
  • Warehouse Operations
  • Loading and Unloading
  • Adaptable to Changing Needs
  • Work Planning and Prioritization
  • Detail-oriented data management

Timeline

Customer Service PR

Cognizant
07.2025 - Current

Customer Service Manager

Lineage Logistics LLC
07.2022 - 07.2025

Box Handler

UPS Worldport
03.2017 - Current

Lead Customer Service Representative

Lineage Logistics LLC
08.1999 - 07.2022

Personnel Administrative Specialist

US Army
08.1986 - 08.1989

Some College (No Degree) - Business Administration

Elizabethtown Community And Technical College

Education and Training

other

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