Deborah Daenzer
Frankenmuth,MI
Summary
Analytical development leader well-versed in Allscripts application solution development and deployment support. Excellent communication, planning and decision-making skills. Works in combination with stakeholders, to drive successful development efforts and meet mission-critical business needs. Skilled team leader with organized and decisive approach. Over 13 years of progressive experience in Health Care IT.
Overview
23
23
years of professional experience
Work History
Manager/Team Lead
Tech Mahindra
08.2021 - Current
- Managed and motivated employees to be productive and engaged in providing timely solutions to requests and issues.
- Accomplished multiple tasks within established timeframes.
- Maintained professional and organized working environment for employees and our Ascension customers.
- Collaborated with stakeholders to identify business needs and data sources.
- Summarized and presenting data in visually appealing format using Excel, Google and Adobe products.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Analyzed data to identify root causes of problems and recommend solutions.
- Provided technical support for troubleshooting analytics and reporting issues.
- Worked with complex dashboard and reporting tools to track business performance metrics.
- Created dashboards in Service Now to monitor and track key performance indicators.
Senior Analyst Allscripts
Ascension Information Services
08.2009 - 08.2021
- Investigated Allscripts system issues and implemented resolutions to reduce downtime.
- Validated results and performed functional and integrated testing to assess performance of application and accuracy of data.
- Researched and adopted new technologies as in Promoting Interoperability with MiHIN to meet Government requirements.
- Identified and resolved problems through root cause analysis and research.
- Performed system analysis, documentation, testing, implementation, and user support for application updates.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
Registered Nurse
Ascension Health Care
05.2000 - 08.2010
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Education
Bachelor of Science - Nursing
Saginaw Valley State University
Saginaw, MI05.2000
Skills
- Complex Problem-Solving
- Strategic Planning
- Infrastructure Solutions
- Creative Concept Development
- Documentation
- Recommending Solutions and Deployment
- Key Performance Indicators (KPI)
- Technical Support and Assistance
- User Acceptance Testing (UAT)
- Lead Team Meetings
- Software Application Testing
- Google Drive
- Mission Critical Application (Allscripts
- Best Practices and Methodologies
Timeline
Manager/Team Lead
Tech Mahindra
08.2021 - Current
Senior Analyst Allscripts
Ascension Information Services
08.2009 - 08.2021
Registered Nurse
Ascension Health Care
05.2000 - 08.2010
Bachelor of Science - Nursing
Saginaw Valley State University