Kennedy Gray
Taziki's Mediterranean Cafe
JACKSONVILLE,FL
4
years of professional experience
Dynamic team leader with expertise in training staff, optimizing operations, and enhancing customer satisfaction. Proven ability to implement effective problem-solving strategies and set clear goals for team success.
Work History
Manager/Team Lead
4 Years 2 Months- Oversaw daily operations, ensuring high-quality food preparation and customer service standards.
- Trained and mentored staff, fostering a collaborative and efficient work environment.
- Developed employee schedules, balancing labor costs with operational needs effectively.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated them to other team members.
- Recruited, interviewed and hired employees and implemented a mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Led team operations to ensure efficient service delivery and customer satisfaction.
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Education
High School Diploma
Skills
Staff training
Customer service
Staff training and development
Staff management
Decision-making
Strategic planning
Goal setting
Time management
Communication skills
Problem-solving
Relationship management
Leading at team
Timeline
Manager/Team Lead
Taziki's Mediterranean Cafe
06.2022 - CurrentRead More
Mandarin High School
High School Diploma
Read More