Emma Burke
Chatsworth,GA
Summary
Dynamic manager with a proven track record at Choo Choo Bbq and Grill, excelling in team leadership and customer service. Successfully implemented inventory systems, reducing waste and enhancing efficiency. Skilled in conflict resolution and staff training, fostering a collaborative environment that drives performance and satisfaction. ServeSafe Certified.
I am Currently in school for Dental Assisting.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager/Team Lead
Choo Choo Bbq and Grill
Dalton, GA
10.2020 - Current
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored staff, fostering teamwork and enhancing overall performance.
- Implemented inventory management systems, reducing waste and optimizing stock levels.
- Developed training programs for new employees, streamlining onboarding processes.
- Maintained compliance with health and safety regulations, ensuring a safe working environment.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Serv/Safe Certified.
Caretaker
Pleasant Valley Assisted Living
Dalton, GA
06.2018 - 10.2020
- Assisted residents with daily activities, ensuring comfort and safety in a supportive environment.
- Monitored residents' health conditions, promptly reporting changes to nursing staff for timely interventions.
- Organized recreational activities, fostering social engagement among residents and enhancing community spirit.
- Administered medication under supervision, maintaining accurate records of dosages and schedules.
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Cashier
Bojangles' Famous Chicken 'n Biscuits
Chatsworth, GA
03.2016 - 05.2018
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer balances and reconciled daily sales reports.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new cashiers on register operations and customer interaction protocols.
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Certificate - Dental Assistant
Dalton Dental Assistant School
DaltonHigh School Diploma -
Murray County Highschool
Chatsworth05.2018
Skills
Customer service
Team leadership
Time management
Decision-making
Staff management
Documentation and reporting
Conflict resolution
ServeSafe Certified
Certification
ServSafe Certfication
Timeline
Manager/Team Lead
Choo Choo Bbq and Grill
10.2020 - Current
Caretaker
Pleasant Valley Assisted Living
06.2018 - 10.2020
Cashier
Bojangles' Famous Chicken 'n Biscuits
03.2016 - 05.2018
Certificate - Dental Assistant
Dalton Dental Assistant School
High School Diploma -
Murray County Highschool