Deborah Davila
Seymour,CT
Summary
Retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
18
18
years of professional experience
Work History
Associate Manager
J Crew Factory
Clinton, CT
08.2024 - Current
- Led team in achieving sales targets through effective staff training and performance management.
- Monitored daily operations to ensure compliance with company policies and standards.
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Oversaw training and onboarding processes for all newly hired employees
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Responsible for creating and maintaining New product launches and floor sets for both Men's and Women's Dept
- Responsible for building effective schedules
- managed a team of over 30 employees
Store Manager
Express Factory Outlet
Manchester, CT
10.2022 - 09.2024
- Responsible for managing retail stores operations
- network, recruit, interview, train, develop, and promote associates
- Manage controllable expenses
- Build a Store environment that is sharply focused on consistently delivering exceptional, positive customer experience
- Ensure implementation of company selling strategies
- Created and Maintained exemplary Visual merchandising standards
Store Manager
Banter
Manchester, CT
08.2020 - 10.2022
- Led team to achieve sales targets through effective training and performance management.
- Developed and implemented strategic merchandising plans to enhance product visibility.
- Streamlined inventory management processes, reducing stock discrepancies and improving accuracy.
- Fostered a customer-centric environment by enhancing staff product knowledge and service quality.
- Conducted regular performance reviews, aligning individual goals with store objectives.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- In my first year I turned my location into a Million dollar store for the first time in its history
- In my time I have successfully developed 3 sales associates into Assistant Managers who are thriving in their roles throughout the distric
Store Manager
Motherhood Maternity
Farmington , CT
10.2017 - 08.2020
- Spearheaded a team in 3 locations by building enthusiasm, listening to feedback and implementing solutions that ensure we exceed our goals
- Actively monitor key performance metrics of sales team, identify challenges, and create new solutions utilizing proven problem solving techniques
- Recruit and train team members adhering to all company policies and state guidelines
- Recognized for increasing sales revenue each quarter by 15%
- Maintained shrink under 1%, decreasing loss significantly every inventory
- Executed merchandising tasks, ensuring each location was immaculate while creating eye catching merchandise displays
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
Store Manager
Windsor Fashions
Manchester, CT
01.2017 - 01.2018
- Boosted sales by 30% by effectively cultivating customer rapport and delivering superior customer service
- Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to already gifted team
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
- Created work schedules according to sales volume and number of employees
- Rotated merchandise and displays to feature new products and promotions
- Analyzed and interpreted store trends to facilitate planning
Store Manager
Madrag
West Hartford, CT
09.2012 - 01.2017
- Verification of all cash handling, proper banking procedures and company self audits
- All hiring, training, retention of staff and handling of sensitive human resource issues
- Created effective schedules and managed payroll
- Created a new sense of accountability for the management team by assigning departments of responsibility
- Held team accountable for upholding all company policies and procedures
- Was a role model for exemplary customer service and ensured all management was effective in driving sales by making customer service top priority
- Built an amazing working relationship with district manager and was her go to person to help the underperforming stores within the district
- Made visual merchandising an ongoing daily task in order to consistently show a clean, fresh and effective presentation
- Increased sales , improved shrink in 4 out of 6 locations in my district
- Dramatically reduced shrink by ensuring all loss prevention techniques were in place and consistently enforced
- Provided the buying team with feedback and information on latest trends, best sellers and customer request to help drive business
Visual Merchandiser Manager
Forever 21
Farmington , CT
09.2008 - 09.2012
- Created interior displays to promote products in alignment with corporate sales objectives
- Updated pricing and signage to complete product displays and educate customers
- Developed and implemented creative promotional strategies
- Arranged consistent shelves, bins and racks by following established planograms
- Monitored and replenished display inventory and restructured according to available stock
- Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products
Education
Associate of Arts - Business Management
Manchester Community College
Manchester, CT05.2011
Skills
- Merchandising
- Customer Service
- Store Operations
- Staff training and development
- Problem-solving
- Multitasking and organization
- Team leadership and coaching
- Inventory management
- Strategic thinker
Timeline
Associate Manager
J Crew Factory
08.2024 - Current
Store Manager
Express Factory Outlet
10.2022 - 09.2024
Store Manager
Banter
08.2020 - 10.2022
Store Manager
Motherhood Maternity
10.2017 - 08.2020
Store Manager
Windsor Fashions
01.2017 - 01.2018
Store Manager
Madrag
09.2012 - 01.2017
Visual Merchandiser Manager
Forever 21
09.2008 - 09.2012
Associate of Arts - Business Management
Manchester Community College