Deborah DeFrain
Wildomar,CA
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
06.2016 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Applied security, safety, and loss prevention strategies during shifts.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Troubleshot equipment to reduce service calls and downtime.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Campus Security Supervisor
David A. Brown Middle School
10.2008 - 06.2016
- Implemented access control measures to maintain secure entry points across the campus facility.
- Conducted thorough investigations into reported incidents on-campus, resulting in appropriate disciplinary actions when necessary.
- Developed strong relationships with students, faculty, and staff to foster trust and cooperation in maintaining a safe campus community.
- Notified police, fire department and emergency services of on-campus incidents.
- Reduced incidents of theft and vandalism by conducting regular patrols and monitoring campus activity.
- Obtained CPR, First Aid and certifications in preparation for on-campus emergencies.
- Assisted with fire, hazardous material and active-shooter on-campus drills.
- Utilized radio, telephone and [Type] communications equipment to contact other on-campus personnel and external authorities.
- Participated in ongoing training and professional development programs to maintain updated knowledge of security procedures and technologies.
- Conducted fire drills and other simulated emergencies to determine overall site safety.
School Health Clerk
David A Brown Middle School
02.2012 - 05.2016
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Facilitated communication between departments through prompt forwarding of messages and coordination of inter-departmental meetings.
- Administered student medications and completed documentation.
- Kept complete records of student visit and needs to health office.
Mortgage Loan Processor and Quality Control
EMCA
01.2002 - 02.2006
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Processed mortgage loan applications accurately and successfully for over [Number] years.
- Prepared file for final clear-to-close by branch management.
- Optimized workflow management by prioritizing high-priority tasks and meeting strict deadlines consistently.
- Communicated with originator and applicant concerning progress of loan file.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Facilitated smooth closing processes by collaborating effectively with title companies, appraisers, and attorneys.
- Provided exceptional customer service while guiding borrowers through the entire loan process from pre-qualification to closing.
- Set up and completed loan submission packages.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Cash handling expertise
- Inventory control and record keeping
- Inventory Control
- Policy Enforcement
- Inventory Management
- Problem-Solving
- Staff Supervision
Certification
Parent Project Instructor.
CPR certified
Trauma intervention certified
School health clerk certification
Timeline
Shift Supervisor
Starbucks
06.2016 - Current
School Health Clerk
David A Brown Middle School
02.2012 - 05.2016
Campus Security Supervisor
David A. Brown Middle School
10.2008 - 06.2016
Mortgage Loan Processor and Quality Control
EMCA
01.2002 - 02.2006