Deborah Duran
SAN JOSE,CA
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Goal-oriented manager with distinguished experience in
Medicare industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Independent Broker
InsuredbyDeborah
06.2023 - Current
- Prepared contracts and related documentation according to strict standards.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
- Responded via telephone and email to questions regarding licensing, commissions, website logins and website navigation.
- Completed training programs to remain updated and further develop proficiency of important industry information.
- Adhered to health and prescription insurance products, delivery systems, and claims systems.
- Recorded supporting documentation for phone calls and written correspondence.
- Met with members to understand goals and recommend solutions to fit specific needs.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Educated and worked with clients on ROI terms to find accurate solutions.
Broker Sales Manager
Essence Healthcare
09.2020 - 05.2023
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Supervised sales team of people, stepping in to support employees and deliver smooth sales processes for clients.
- Organized promotional events and interacted with community to increase sales volume.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Held weekly meetings with Agencies to identify techniques to overcome sales obstacles.
- Developed and implemented comprehensive training program.
- Resolved customer issues quickly and managed over 200 brokers to increase sales and meet quota
- Developed and implemented comprehensive agent training program.
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
- Initiated new sales and marketing plans for product roll-outs and distribution
- Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
Director of Sales and Marketing
Stanford Healthcare Advantage
07.2019 - 09.2020
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
- Organized events and product presentations related to national conferences and conventions.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Organized promotional events and interacted with community to increase sales volume.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Communicated product quality and market comparisons by creating sales presentations.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
Community Marketing Representative
Stanford Healthcare Advantage
08.2015 - 07.2019
- Determined customers' needs and provided brand awareness and recommendations to fulfill requirements in the Medicare space
- Strengthened outreach by coordinating events to maximize marketing initiatives.
- Distributed advertising and marketing collateral to store locations.
- Achieved or surpassed monthly and yearly sales goals on consistent basis.
- Identified appropriate marketing channels and target customers for campaigns.
- Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.
- Acquired, developed, and frequently serviced over [Number] new accounts.30
- Acquired, developed, and frequently serviced over [Number] new accounts.
Sales Representative
SCAN Health Plan
11.2009 - 07.2015
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Developed and delivered engaging sales presentations to convey product benefits.
Education
High School Diploma -
James Lick High School
San Jose, CASkills
- Market and Competitive Analysis
- Medicare and Compliance Standards
- Sales Presentation
- CRM Software
- Sales Territory Growth
- Consultative Selling
- Prospecting Skills
- Motivational Leadership
- Preservation Methods
- Time Management
- Persuasive Negotiations
- Sales Expertise
- Market Intelligence
- Market Research
- Team Oversight
- Health Code Standards
- Account and Territory Management
- Verbal and Written Communication
Certification
Life and Health Insurance License
0C82908
Timeline
Independent Broker
InsuredbyDeborah
06.2023 - Current
Broker Sales Manager
Essence Healthcare
09.2020 - 05.2023
Director of Sales and Marketing
Stanford Healthcare Advantage
07.2019 - 09.2020
Community Marketing Representative
Stanford Healthcare Advantage
08.2015 - 07.2019
Sales Representative
SCAN Health Plan
11.2009 - 07.2015
High School Diploma -
James Lick High School
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