Deborah Estey
Mapleton
Summary
Dynamic Store Manager with 33 years of banking experience at TD Bank, recognized for exceptional customer service and team leadership. Proven track record in operational excellence and employee motivation, earning multiple CEO Leadership Awards. Skilled in strategic planning and fostering a positive work environment to drive sales and enhance customer retention.
Overview
18
18
years of professional experience
Work History
Store Manager II
TD Bank
Presque Isle
09.2016 - Current
- Delivered excellent customer service, and adhered to standard practices to maximize sales and customer retention.
- Generated repeat business by responding to customer concerns with friendly, knowledgeable service.
- Lead my team through the challenges of being the receiving location for three store optimizations in two years with positivity and confidence.
- Maintained a strong operational foundation for the store by involving my entire team in the activities that allow us to work smarter.
- CEO Leadership Award recipient 2019.
- Legendary Leader Q3 FY 2025 for New England West Market
Assistant Store Manager
TD Bank
Presque Isle
03.2013 - 09.2016
- Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
- Assisted in overall day-to-day operations of store, including continuous development of teammates to achieve sales results.
- Provided leadership for employees to generate sales, promote effective cross-selling to reach sales goals.
- Trained, managed and motivated employees to promote professional skill development.
- Motivated employees to share ideas and feedback.
- Provided leadership to employees through coaching, feedback and performance management.
FSR II
TD Bank
Presque Isle
02.2009 - 03.2013
- Received by Fixed Annuity/Insurance license in 2002, Life and Health license 2004 as well as Series 7 in 2008.
- Provided customers with full range of products/services to reach their financial goals and dreams
- Mentored teammates/peers to strive to be better each day.
- Maintained a successful book of business with clients in several stores
- CEO Leadership Award Recipient 2008
Financial Advisor
Bancnorth Investment Group
Caribou
01.2008 - 09.2009
- Provided clients advice regarding income, expenses, financial objectives and risk tolerance in order to develop successful financial plans.
- Assisted clients with planning for and funding retirements using mutual funds and other strategies.
- Coverage for Aroostook County stores for financial services
Education
Associate of Science - Business Management
Northern Maine Community College
Presque Isle, ME05.1992
Skills
- Employee supervision and motivation
- Store operations oversight
- Scheduling staff to provide appropriate coverage to meet customer demand
- Maintain a professional, positive attitude
- Reliable
- Knowledge base built over a 33-year banking career
- Change the leader in the ever-evolving banking world
Affiliations
- Associate Member of Presque Isle Kiwanis Club
- Treasurer of local Salvation Army
- Volunteer at Nordic Heritage
Timeline
Store Manager II
TD Bank
09.2016 - Current
Assistant Store Manager
TD Bank
03.2013 - 09.2016
FSR II
TD Bank
02.2009 - 03.2013
Financial Advisor
Bancnorth Investment Group
01.2008 - 09.2009
Associate of Science - Business Management
Northern Maine Community College