Ray Light
Germantown,USA
Summary
Results-driven Store Manager and Operations expert with a successful history at Amazon, recognized for implementing efficiency improvements and innovative cost-saving strategies. Demonstrates strong leadership in motivating teams to achieve operational excellence while enhancing customer satisfaction. Proficient in conflict resolution and training, driving outstanding financial performance.
Overview
15
15
years of professional experience
Work History
Store Manager II
Essilor Luxottica
Bartlett, TN
04.2023 - Current
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Prepared monthly reports on sales figures, expenses, profits.
- Monitored employee performance and identified performance gaps for corrective action.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Senior Operations Manager
Stealth Start UP
Remote, USA
05.2021 - 03.2023
- Coordinated financial operations impacting up to 350 stakeholders at multiple locations.
- Provided expertise in marketing and business planning for stakeholder success.
- Monitored adherence to laws and regulations through regular audits.
- Established successful partnerships.
- Executed the launch of 6 facilities with staggered timelines from 6 weeks up to 3 months.
- Secured over 10,000 reviews while maintaining an average rating of 4.9 on Google.
- Surpassed expectations by achieving a collective 8/10 goal efficiently.
- Managed $30 million P&L.
- Directed team including Jr Ops, Site Supervisors, Shift Leads, Runners, Property Managers & Facility Maintenance Technicians.
- Measured performance using various data points including financial and sales reports.
- Developed strategic objectives to ensure alignment with company mission, values, and vision.
Operations Manager II
Amazon
Memphis, TN
04.2019 - 05.2021
- Oversaw daily functions across various departments to enhance operational processes.
- Facilitated team growth by actively engaging in hiring, mentoring, and performance evaluation.
- Monitored safety initiatives and enforced OSHA guidelines to safeguard team well-being.
- Collaborated with Area Managers to enhance overall productivity.
- Directed workforce growth initiatives impacting a team of 200+ Amazon associates.
- Optimized financial operations via comprehensive budgeting and performance monitoring.
- Implemented protocols to maintain building security and prevent product loss.
- Achieved an average of 120k in weekly savings by preventing ghost clock-ins within first 60 days.
- Increased production output by 28%, setting a new company record.
Store Manager Trainer
Dollar General
Memphis, USA
07.2016 - 04.2019
- Hired, evaluated, and retained top-tier employees in compliance with labor regulations.
- Conducted thorough evaluations to assess staff performance and productivity.
- Developed strategies for addressing performance issues, leading to counseling or termination.
- Analyzed financial metrics to detect inefficiencies, shrink risks, and potential inaccuracies in reporting.
- Conducted follow-up on Basic Stock Replenishment and cycle counts.
- Controlled damages, markdowns, scanning, paperwork, and facility controls to maintain accurate inventory levels.
- Maintained store's financial integrity by enforcing cashier accountability and key control.
- Adhered to operational guidelines detailed in official manuals and corporate communications.
Store Manager
Aldi
Memphis, USA
11.2009 - 03.2016
- Recognizes training and development opportunities for enhancing direct reports' performance.
- Evaluated industry trends to sustain advantageous company positioning.
- Monitored compliance with cash control procedures by store personnel to reduce financial losses.
- Ensures an appropriate resolution of customer concerns
- Always maintained store cleanliness standards and proper store signage
- Ensures the quality and freshness of products for sale
- Supported leadership in monitoring store payroll and maintaining budget adherence.
- Follows all company guidelines while maintaining data integrity.
Education
Bachelor's Degree - Computer Science
Full Sail University
Winter Park, FL03-2026
Master Life Coach -
ICC Institute
Memphis, TN08.2021
Associate - Media Communications and Marketing
Full Sail University
Winter Park, FL03.2020
Certified Tax Preparer -
Internal Revenue Service
Memphis, TN08.2014
Bachelor Degree - Business Management
ITT Institute
Memphis, TN05.2010
Diploma -
Westside High School
Memphis, TN06.2002
Skills
- Leadership
- Motivation
- Training
- Efficiency
- Profitability
- Conflict Resolution
References
References available upon request.
Timeline
Store Manager II
Essilor Luxottica
04.2023 - Current
Senior Operations Manager
Stealth Start UP
05.2021 - 03.2023
Operations Manager II
Amazon
04.2019 - 05.2021
Store Manager Trainer
Dollar General
07.2016 - 04.2019
Store Manager
Aldi
11.2009 - 03.2016
Bachelor's Degree - Computer Science
Full Sail University
Master Life Coach -
ICC Institute
Associate - Media Communications and Marketing
Full Sail University
Certified Tax Preparer -
Internal Revenue Service
Bachelor Degree - Business Management
ITT Institute
Diploma -
Westside High School
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