Robert Brown
Portland,Maine
Summary
Self-motivated banking professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments. Always looking to improve myself and others around me. Being a leader, successful and maintaining a good reputation is something I take very seriously.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager II
TD Bank
Yarmouth, ME
03.2024 - Current
Store Manager I
TD Bank
Portland, ME
03.2023 - 03.2024
- Improved customer satisfaction through staff training in customer service and product knowledge
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Interacted well with customers to build connections and nurture relationships
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Assistant Store Manager
TD Bank
04.2021 - 03.2023
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity
- Interviewed and job applicants to make effective hiring decisions and fill vacancies with strong team members
- Have consistently exceeded sales and customer service goals on a store and individual level
- Have built customer relationships and an environment where customers want to only seek our store for help with products and services.
Financial Service Associate
TD Bank
08.2020 - 04.2021
- Developed and maintained relationships with customers and assisted in generating sales opportunities
- Processed loan applications and financial transactions following company procedures
- Helped develop colleagues around me to better as individuals but also to help the store meet goals
- Helped build my brand by traveling to different stores in the region to develop the people around me as a supervisor and sales leader.
Wealth Specialist
TD Wealth Management INC
02.2020 - 08.2020
- Outbound calling to generate business
- Working with partners to motivate teams to generate leads
- Referring business back to Retail Store locations
- Consulted with clients to assess and meet short term and long term financial goals
- Relationship building amongst partners and clients.
Financial Services Representative
TD Bank N.A.
01.2018 - 02.2020
- Assessed individual clients' financial situations to develop strategic financial planning solutions
- Strong leadership qualities to build others around me, store sales and customer service expectations
- Consistently meeting and exceeding sales goals including investment and retail banking sales
- Established new customer accounts including checking, savings, lines of credit and loans
- Over $1.6MM in investment sales fiscal year 2019
- Trusted key holder and store opener and closer.
Teller
TD Bank N.A.
10.2016 - 10.2017
- Recommended additional products, services and benefits for customers
- Received regional branch recognition award for outstanding customer service
- Kept an accurate teller drawer to handle all customer bank transactions
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction
- Maintained confidentiality of bank records and client information
- Strong record of consistent sales and recognition.
Education
High School Diploma -
Deering High School
Portland, ME01.2011
High School Diploma -
Cheverus High School
Portland, ME01.2009
Skills
- Detail-oriented
- Reliable
- Resourcefulness
- Cash handling
- Sales proficiency
- Hardworking mentality
- Team player
- Team leadership
- Organized
- Problem solving
- Exceptional customer service
Certification
- Maine State Life and Health License
- Notary Public
- NMLS Certified
Accomplishments
- 2019 TD Bank Wealth Management Services Presidents Council Recipient
- 2019 Quarter Three Wealth Leader
Timeline
Store Manager II
TD Bank
03.2024 - Current
Store Manager I
TD Bank
03.2023 - 03.2024
Assistant Store Manager
TD Bank
04.2021 - 03.2023
Financial Service Associate
TD Bank
08.2020 - 04.2021
Wealth Specialist
TD Wealth Management INC
02.2020 - 08.2020
Financial Services Representative
TD Bank N.A.
01.2018 - 02.2020
Teller
TD Bank N.A.
10.2016 - 10.2017
High School Diploma -
Deering High School
High School Diploma -
Cheverus High School