Sophia Thumlert
Monroeville,New Jersey
Summary
Results-driven individual with a solid track record of delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals, and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Manager II
EssilorLuxottica
Marlton, NJ
09.2024 - Current
- Lead team to optimize store operations and enhance customer satisfaction
- Implemented strategies that boosted sales and improved inventory management
- Developed staff training programs, increasing team productivity and morale
- Resolved customer issues promptly, maintaining high service standards
- Analyzed sales data to identify trends and drive business growth
- Foster a high-performing team culture through mentorship and training
Multi-Unit Assistant Manager
EssilorLuxottica
Deptford/Blackwood, NJ
07.2020 - 09.2024
- Assisted in overall day-to-day operations of both stores including continuous development of effective store associates to achieve desired sales and results
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels
- Trained, managed and motivated employees to promote professional skill development
- Analyzed monthly sales and performance reports to drive strategic decision making, supporting operational planning and continuous improvement initiatives
Sales Representative
Michael Kors
Deptford , NJ
09.2018 - 08.2020
- Guided customers to ideal products, enhancing satisfaction and loyalty
- Fostered team relationships, achieved sales goals, and boosted service quality
- Tailored sales techniques, increasing client acquisition, and upselling
- Met service targets, supporting revenue growth and customer retention
- Maintained comprehensive knowledge of product lines, promotions and policies ensuring accurate and efficient customer service interactions
Education
Bachelor of Science - Healthcare Management And Administration
Rowan University
Glassboro, NJ05-2026
Associate of Applied Science - Health Science
Rowan College of South Jersey
Sewell, NJ12.2020
Skills
- Staff training and development
- Knowledge of medical terminology
- Inventory management
- Driving sales goals
- Multi-unit operations
- Product and service knowledge
Certification
- American Heart Association: Basic Life Support (BLS)
Timeline
Store Manager II
EssilorLuxottica
09.2024 - Current
Multi-Unit Assistant Manager
EssilorLuxottica
07.2020 - 09.2024
Sales Representative
Michael Kors
09.2018 - 08.2020
Bachelor of Science - Healthcare Management And Administration
Rowan University
Associate of Applied Science - Health Science
Rowan College of South Jersey
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