Deborah Fulle
SOUTH WALES,NY
Summary
Reliable Secretary driven to promote operational efficiency through advanced administrative and decision-making abilities. Insightful and productive team member with active communication skills. Employs flexible approach to resolving daily issues. Seasoned Secretary with solid 30-year background in high-volume office settings. Strong regulatory knowledge, multitasking abilities and independent thinking skills devoted to enhancing team performance. Well-organized and hardworking with adaptability and responsiveness for changing demands.
Overview
31
31
years of professional experience
Work History
Secretary
Sisters of Charity Hospital
Buffalo, NY
10.2023 - Current
- Maintained organized filing system of paper and electronic documents.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Sent and distributed mail and parcels.
- Anticipated leadership needs by preparing or gathering records, reports and correspondence.
Medical Assistant
Buffalo Medical Group
Orchard Park, NY
02.2021 - 10.2023
- Measured vital signs and took medical histories to prepare patients for examination.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Scheduled appointments for patients via phone and in person.
- Responded to patient callbacks and phone-in prescription refill requests.
- Organized charts, documents and supplies to maintain team productivity.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Organized patient charts before each day's clinic sessions began.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Secretary
South Buffalo Mercy Hospital
Buffalo, NY
05.1993 - 10.2021
- Answered phone calls to provide assistance, information, and medical personnel access.
- Managed unit call reception and routed calls to correct department.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Provided patient information to facilitate timely admissions and discharges.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Retrieved physicians' paperwork, including lab test requests.
- Transcribed doctors' orders, including medication and lab test requests.
- Compiled physical and digital documents, charts, and reports.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Greeted visitors and patients in a courteous and friendly manner.
- Managed multiple projects simultaneously while meeting deadlines consistently.
- Managed the front desk area ensuring neatness at all times.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Collected discharge summaries from nurses or physicians before release of patients from the facility.
- Attended regular meetings with department heads to discuss any changes in procedures or policies affecting unit operations.
Education
Phlebotomy - Phlebotomy
Bryant And Stratton College
Getzville, NY06-2019
Skills
- Customer Service
- Calendar Management
- Requisition processing
- Supply Ordering
- Appointment Scheduling
- Supply Restocking
- Filing experience
- Complex Problem-Solving
- Organization
Timeline
Secretary
Sisters of Charity Hospital
10.2023 - Current
Medical Assistant
Buffalo Medical Group
02.2021 - 10.2023
Secretary
South Buffalo Mercy Hospital
05.1993 - 10.2021
Phlebotomy - Phlebotomy
Bryant And Stratton College
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