Deborah Gallo
Moorpark,CA
Summary
Results-driven Server Assistant experienced in high-volume dining environments. Developed strong customer relationships through effective communication and suggestive selling techniques, driving repeat business and exceeding sales targets. Adaptable team member with sharp memorization skills and a commitment to high standards.
Overview
1
1
Certification
8
8
years of post-secondary education
28
28
years of professional experience
Work History
Food Server/Bartender
Marmalade Cafe
Calabasas, California
08.2005 - 08.2026
- Provided exceptional customer service in a fast-paced dining environment.
- Delivered food and beverages accurately to guests in a timely manner.
- Prepared cocktails and espresso beverages, poured wine and beer.
- Assisted in training new servers on restaurant policies and procedures.
- Recommended menu items tailored to guest preferences and dietary needs, enhancing dining experience.
- Cultivated a loyal customer base through personalized service and attention.
- Operated Aloha and Toast systems to efficiently process guest orders.
Bartender
Il Fornaio
Beverly Hills, California
01.1999 - 08.2003
- Crafted custom cocktails using fresh ingredients and premium spirits.
- Provided exceptional customer service in a fast-paced environment.
- Managed bar inventory and restocked supplies as needed.
- Maintained cleanliness and organization of the bar area consistently.
- Developed relationships with regular customers to enhance their experience.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Micros Computer system
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Bartender
Planet Hollywood
Beverly Hills, California
08.1998 - 01.1999
- Provided exceptional customer service in a fast-paced environment.
- Crafted custom cocktails using fresh ingredients and premium spirits.
- Managed bar inventory and restocked supplies as needed.
Education
Bachelor of Arts - Education And Fine Art
California Lutheran University
Thousand Oaks, CA 08.1994 - 06.1998
Graduate Certificate -
Dos Pueblos High School
Goleta, CA 09.1990 - 06.1994
Skills
- Dining customer service
- Beverage service
- Wine service
- Wine pairing
- Menu suggestions
- Customer upselling
- Suggestive selling
- Sales techniques
- Cash handling
- High volume dining
- Safe food handling
- Training new staff
- Team collaboration
- Effective communication
- Attention to detail
- Problem solving
- Time management
- Professional attitude
- Relationship building
Certification
- Current RBS certification
- Current Food Handler Certification
Timeline
Food Server/Bartender
Marmalade Cafe
08.2005 - 08.2026
Bartender
Il Fornaio
01.1999 - 08.2003
Bartender
Planet Hollywood
08.1998 - 01.1999
Bachelor of Arts - Education And Fine Art
California Lutheran University
08.1994 - 06.1998
Graduate Certificate -
Dos Pueblos High School
09.1990 - 06.1994