Deborah Nicole Garza
Terrell,NC
Summary
Dynamic and results-driven professional with a proven track record at McEwen & Associates, specializing in remittance processing and billing discrepancies resolution. Leveraged banking software proficiency and exceptional attention to detail to enhance transaction accuracy and customer satisfaction. Demonstrated critical thinking and proactive problem-solving, significantly improving operational efficiency and client retention.
Overview
16
16
years of professional experience
Work History
Remittance Processing Specialist
McEwen & Associates
Irving, TX
07.2019 - Current
- Managed high-volume transactions during peak periods while maintaining exceptional attention to detail and an unwavering commitment to quality control.
- Multi Specialty Billing Agency.
- Posting of electronic/paper remittance.
- Pulling/posting missing payments from websites.
- Posting denials for appeals department.
- Balancing bank sheets.
- Daily and Monthly reporting for close outs.
Follow-Up Specialist
Fort Worth Brain And Spine
Fort Worth, TX
02.2018 - 04.2018
- Reduced response times, proactively monitoring client accounts to address potential issues before escalation.
- Improved customer satisfaction by promptly addressing and resolving follow-up inquiries.
- Participated in regular team meetings, sharing insights and experiences to collectively improve the effectiveness of follow-up strategies.
- Acted as a liaison between customers and internal departments, facilitating smooth communication throughout the resolution process.
- Increased customer retention rates by providing personalized support and solutions tailored to individual needs.
- Assisted management in creating monthly reports detailing overall performance metrics related to follow-up success rates and customer satisfaction.
Billing Specialist
Orthopedic Spine Surgery Institute
North Richland Hills, TX
04.2008 - 02.2018
- Researched and resolved billing discrepancies to enable accurate billing.
- Monitored customer accounts to identify and rectify billing issues.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Provided excellent customer service, developing and maintaining client relationships.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
- Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
- Maintained patient confidentiality by adhering to strict HIPAA regulations during all aspects of the coding and billing processes.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Collaborated with healthcare providers to obtain necessary documentation for accurate code assignment and claim submission.
- Attained up-to-date knowledge of coding requirements through continuing education courses and certification renewal.
- Reduced errors in medical billings, effectively addressing discrepancies and rectifying issues promptly.
- Optimized revenue generation through diligent monitoring of denied claims, resubmitting corrected information when needed.
Education
Medical Insurance Billing And Coding
Everest College
Fort Worth, TX2007
Skills
- Deadline-oriented
- Document Review
- Payment verification
- Banking Software Proficiency
- Transaction Processing
- Numeric Keypad Proficiency
- Attention to Detail
- Accounts Receivable
- Proactive and Self-Motivated
- Critical Thinking
- Time Management
- Verbal and written communication
Additional Information
References available upon request.
Timeline
Remittance Processing Specialist
McEwen & Associates
07.2019 - Current
Follow-Up Specialist
Fort Worth Brain And Spine
02.2018 - 04.2018
Billing Specialist
Orthopedic Spine Surgery Institute
04.2008 - 02.2018
Medical Insurance Billing And Coding
Everest College