Summary
Overview
Work History
Education
Skills
Languages
Languages
References
Timeline
Generic

DIANA WINCHELL

Montville,ME

Summary

Versatile and results-driven professional with a robust background in transaction processing and customer service, notably at Athenahealth. Excelled in problem-solving and adaptability, enhancing transaction accuracy by 30%. Demonstrated exceptional collaboration and numeric keypad proficiency, streamlining operations and elevating customer satisfaction across various roles.

Overview

21
21
years of professional experience

Work History

Remittance Processing Specialist

Athenahealth
Belfast , ME
06.2022 - Current
  • Performed daily reconciliation of transactions, identified discrepancies, and resolved issues accordingly.
  • Initiated corrective action, when necessary, as part of quality control measures.
  • Performed data entry tasks accurately into company systems.
  • Managed data entry into various databases as needed.
  • Performed data entry duties into various systems accurately.

Retail Associate

Kwik Trip
Deforest, WI
08.2008 - 04.2021
  • Book keeping- responsible for opening the store, balancing cash registers and cashiers bookwork receipts, vendor coupons, counting a large of amounts of cash to prepare the deposit, purchase change from the bank to prepare for the next business day, multitasking, and entering data
  • Providing customer service- cashiering, assisting guest finding products, fuel assistance when needed
  • Restocking shelves- rotating product, checking for expiration dates and placing orders to restock products for next delivery date
  • Checking-in vendors- scanning product being brought in and verifying the counts match the invoice
  • Transferring vendor invoices from the handheld scanner to the computer make sure they upload and are ready to be sent out to corporate
  • Assisting co-workers with assigned tasked- this ranged from cleaning bathrooms, cleaning the kitchen, washing dishes, moping the store, pulling product from the freezer, double check their end of shift count on their assigned register, cover lunch breaks and help train new employees

Community Service Officer

Whitewater Police Department
Whitewater, WI
05.2006 - 07.2008
  • Enforcing city ordinances- making sure vehicles weren't parked on lawns, garbage totes not left on the curve for more than 24 hours, ensuring residents maintain their lawn within city ordinance compliance
  • Parking enforcement- walking the downtown area marking tires to track if the vehicle has been moved in the 2 hour limit areas, improper parking, parking permits displayed properly, issue tickets
  • Animal control- remove strays from property, transport pets to shelter, attempt to look for owner
  • Funeral escorts- lead the funeral precession to ensure traffic lights gave the right of way until arriving to the cemetery
  • Spanish Interpreter- assist fellow officers whenever there was a language barrier during business and home raids, testify in court for many cases that lead to criminal arrest

Merchandise and Customer Assistant

Sears Department Store
Janesville, WI
06.2004 - 06.2006
  • Responsible for restocking clothing displays, checking backstock assisting customers finding products around the store often calling other stores that have the products the customer wanted and have order shipped to their home
  • Assist managers resetting seasonal planogram- clearing table displays for new brands coming in and setting up clothes following the planogram

Education

Associate of Science - Criminal Justice

UNIVERSITY OF WISCONSIN ROCK COUNTY
Janesville, WI
01.2014

High School Diploma -

YUCCA VALLEY HIGH SCHOOL
Yucca Valley, CA
01.2004

Skills

  • Time management
  • Collaboration
  • Oral and written communication
  • Adaptability
  • Problem solving
  • Customer service
  • Punctuality
  • Constructive criticism
  • Typing and word processing
  • Patient
  • Transaction processing
  • Payment verification
  • Deadline oriented
  • Numeric keypad proficiency
  • Check scanning
  • Team building
  • Bill payment and recordkeeping

Languages

  • English, Fluent
  • Spanish, Fluent

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Remittance Processing Specialist

Athenahealth
06.2022 - Current

Retail Associate

Kwik Trip
08.2008 - 04.2021

Community Service Officer

Whitewater Police Department
05.2006 - 07.2008

Merchandise and Customer Assistant

Sears Department Store
06.2004 - 06.2006

Associate of Science - Criminal Justice

UNIVERSITY OF WISCONSIN ROCK COUNTY

High School Diploma -

YUCCA VALLEY HIGH SCHOOL

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DIANA WINCHELL