Deborah G'Fellers
DeKalb,IL
Summary
Seasoned Employee Benefits professional focused on client relationships and account management. Team player with exceptional written and verbal communication skills
Overview
20
20
years of professional experience
1
1
Certification
Work History
Employee Benefits Account Manager
Crum-Halsted Agency
01.2021 - 01.2022
- Provide exceptional service of existing Life & Health businesses
- Develop new business and ensure excellent day-to-day client service
- Communicate directly with producers and clients to support setting and achieving goals
- Solve issues and create solutions to bring value to clients
- Support multiple producers in servicing a heavy client base
- Create plan designs and assist in implementation of new groups
- Partner with insurance providers to offer clients an optimal experience and cost savings
- Manage annual renewals to ensure business continuity
- Build positive relationships with clients and local businesses
Senior Account Representative
MetLife
01.2003 - 01.2016
- Day-to-day administration and management of Group Life insurance products for Fortune 500 National Account clients
- Liaison between client and internal teams to ensure communication continuity
- Provide exceptional ongoing customer service delivery and build positive relationships with internal and external customers
- Continually exceed customer expectations in delivering solutions to project obstacles and customer concerns
- Collaborate with financial team to fulfill billing and reporting requests
- Assist in setting up product and client specific processing and reporting within internal systems
- Effectively communicate provisions of Group Life insurance products
- Manage project status and strategic planning meetings to ensure project success
- Apply analytical and problem-solving skills to provide creative solutions to customer concerns and ensure smooth processes
- Prioritize tasks and set schedules to meet both internal and external deadlines
- Manage case reports to prevent administrative issues
- Serve as team lead for Quality Management System (QMS) to exceed expectations of annual audits
- Mentor new associates to ensure successful organizational integration
National Services Account Manager
Medical Staffing Network
01.2002 - 01.2003
- Manage all aspects of established accounts in a seven-state region
- Develop and nurture client relationships
- Negotiate pricing and contracts
- Compile data and produce weekly report for performance status and growth
- Act as liaison between clients and field associates to ensure no gaps in communication
- Complete all paperwork associated with revisions to customer documentation
- Continue product education through research and training
- Collect and research competitor information to gain market advantage
Education
Bachelor of Science - Management
National Louis University
Elgin, Illinois01.2013
Associate of Science - Office Administration
Trinity Bible College
Ellendale, North Dakota01.1988
Skills
- Microsoft Office Suite
- Life & Health Insurance
- Business and Client Management
- Team Leadership
- Conflict Resolution
- Benefits Administration
Certification
Life and Health Insurance License, Illinois Department of Insurance, 01/01/2022, #20217504
Timeline
Employee Benefits Account Manager
Crum-Halsted Agency
01.2021 - 01.2022
Senior Account Representative
MetLife
01.2003 - 01.2016
National Services Account Manager
Medical Staffing Network
01.2002 - 01.2003
Bachelor of Science - Management
National Louis University
Associate of Science - Office Administration
Trinity Bible College
Life and Health Insurance License, Illinois Department of Insurance, 01/01/2022, #20217504
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