DEBORAH HALSTEAD
Big Bear Lake,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
32
32
years of professional experience
Work History
Customer Service Representative
AUTO GLASS AMERICA
08.2012 - 09.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Identified and resolved discrepancies and errors in customer accounts.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Self-motivated, with a strong sense of personal responsibility.
Assistant Credit Manager
Syncor International
02.1989 - 09.1994
- Managed a diverse portfolio of accounts, maintaining accurate records and ensuring timely collections activities were undertaken.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Developed strategies to expedite payments and customer resolutions.
- Negotiated settlements and payment terms with customers and delivered customized payment plans.
Education
Associate of Arts - Human Resources Management
RICKS COLLAGE
Rexburg, ID06-1986
Skills
- Customer service
- Data entry
- Customer relations
- Problem resolution
- Complaint handling
- Payment processing
- Paperwork processing
- Appointment scheduling
Timeline
Customer Service Representative
AUTO GLASS AMERICA
08.2012 - 09.2020
Assistant Credit Manager
Syncor International
02.1989 - 09.1994
Associate of Arts - Human Resources Management
RICKS COLLAGE
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