Deborah Hamilton
Menifee,CA
Summary
Results-driven Sales Administrator with extensive experience in customer relationship management, order processing, and data analysis. Proficient in CRM software and inventory management, ensuring timely fulfillment and supporting sales initiatives.
Overview
28
28
years of professional experience
Work History
Sales Administrator
Tension Corporation
Des Moines, Iowa
11.1997 - 11.2025
- Coordinated order processing and ensured timely fulfillment of requests.
- Maintained accurate sales records using company CRM software.
- Assisted in preparing sales reports and analyzing data trends.
- Facilitated communication between sales team and other departments.
- Supported inventory management by tracking stock levels regularly.
- Provided administrative support to sales team by preparing and organizing customer data.
- Performed regular follow-up calls with clients to ensure satisfaction with purchases made from the company.
- Responded to customer inquiries in a timely manner, resolving any issues or complaints related to sales.
- Maintained accurate records of all transactions and customer interactions using CRM software.
- Tracked shipments of orders placed by customers and notified them of delivery status updates accordingly.
- Processed returns and refunds quickly and efficiently according to established policies and procedures.
- Responded to inbound leads and directed to appropriate party to drive sales.
- Collaborated with cross-functional teams to ensure timely delivery of products and services.
- Managed inventory levels of products available for sale, ensuring that stock was replenished regularly.
- Listened to customer needs to identify and recommend best products and services.
- Greeted and assisted customers to foster positive experiences.
- Identified customer needs by asking questions and advising on best solutions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reduced process lags by training employees on best practices and protocols.
- Managed customer inquiries and provided product information efficiently.
Education
Some College (No Degree) -
Saddleback College
Mission Viejo, CASkills
- Customer relationship management
- Sales forecasting
- Order fulfillment
- CRM software
- Data analysis
- Supply chain coordination
Timeline
Sales Administrator
Tension Corporation
11.1997 - 11.2025
Some College (No Degree) -
Saddleback College