Deborah Herrera
Rancho Cucamonga,CA
Summary
Driven professional with extensive experience in hotel management and operations, notably at Red Roof Inn Hotel. Excelled in staff supervision, enhancing customer relations, and streamlining operations for efficiency. Skilled in both team leadership and budget management, achieving significant improvements in service quality and operational performance. Demonstrates strong problem-solving abilities and a commitment to excellence.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Red Roof Inn Hotel
Ontario, CA
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Hotel Management
Motel 6 Hotel
Fontana
06.2012
Over see all employees and operations ate the motel..hire/ terminate employees..reports..training..scheduleing..inventory..ordering supplies..guest services. Etc
Mail Processor
Staffmark/UPS
Fontana, CA
05.2014 - 10.2023
I processed the pkgs ..weighed them put the postage on and put on the conveyor belt..I also sorted mail..and did induction
Education
Certificate - Management
Motel 6 Management Prigram
Arizona City, AZDiploma - General Studies
Northview High School
06.1973
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Staff Management
- Workload Management
- Retail Operations
- Employee Scheduling
- Operations Management
- Customer rapport
- Marketing knowledge
- Recruiting and interviewing
- Sales Strategies
- Customer Relationship Management (CRM)
- Compliance understanding
- Staff Development
- Retail Operations Management
- Sales Growth
- Policy Enforcement
- Orientation and training
- Sales Reporting
- Employee Performance Evaluations
- Employee performance evaluation
- Performance reviewing
- Project Management
- Budgeting and finance
- Meeting facilitation
- Customer Service
- Recruitment and hiring
- Team Leadership
- Computer Skills
Timeline
Mail Processor
Staffmark/UPS
05.2014 - 10.2023
Hotel Management
Motel 6 Hotel
06.2012
Assistant Manager
Red Roof Inn Hotel
Certificate - Management
Motel 6 Management Prigram
Diploma - General Studies
Northview High School