Deborah Howard
Windsor,CT
Summary
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
Overview
19
19
years of professional experience
Work History
Server
Max a Mia Restaurant
Avon, Connecticut
09.2022 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
Real Estate Agent
First Town Realty
Windsor , CT
01.2021 - 01.2024
- Advised clients on market conditions, prices, mortgages, legal requirements and related matters.
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
- Conducted property inspections to ensure compliance with applicable regulations and standards.
- Generated leads through networking activities such as cold calls and referrals from past clients.
- Maintained updated knowledge of local real estate markets.
- Provided guidance to clients throughout the entire buying or selling process.
- Ensured all transactions followed state laws regarding real estate practices.
- Coordinated appointments to show homes to prospective buyers.
- Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
- Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
District Manager
SUBWAY®Restaurants
Windsor, Windsor Locks, East Windsor, Broadbrook , CT
08.2005 - 09.2021
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Developed and implemented district-wide sales strategies to increase revenue and market share.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Organized promotional events in order to drive sales volume in the district's stores.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Maintained accurate records of employee attendance and payroll information for all stores within the district.
- Mentored team members by demonstrating best practices for sales and customer service.
- Identified and developed top talent to promote performance-oriented culture.
- Cultivated positive rapport with associates and team leadership.
- Resolved customer complaints regarding sales and service.
Skills
- Customer Service
- Organization
- Time management
- Team building
Timeline
Server
Max a Mia Restaurant
09.2022 - Current
Real Estate Agent
First Town Realty
01.2021 - 01.2024
District Manager
SUBWAY®Restaurants
08.2005 - 09.2021