Deborah Hurst
Oklahoma City
Summary
Dynamic professional seeking long-term opportunities within a reputable organization, offering extensive experience in navigating complex programs to effectively resolve issues for customers and employees. Proven ability to multitask while maintaining exceptional organization and creativity, fostering a collaborative environment that encourages teamwork. Committed to continuous learning and development, with a strong aptitude for quickly acquiring new skills and embracing constructive feedback. Passionate about empowering others to achieve success, leveraging a friendly demeanor and problem-solving mindset to enhance team performance.
Overview
10
10
years of professional experience
Work History
Sales Manager
Balfour Gradzilla Scholastic OKC
Moore, OK
09.2025 - Current
- Formulated strategic development goals for sales contracts, aligning them with company objectives. Collaborated with senior management to deliver sales demonstrations that engaged potential clients. Cultivated strong business relationships and resolved customer issues to enhance satisfaction and loyalty.
- Developed and implemented sales strategies to achieve quarterly revenue targets.
- Mentored and trained sales team on best practices and product knowledge.
- Analyzed market trends to identify new business opportunities and customer needs.
Customer Service and Technology Representative
Arise Contracting
Edmond, OK
01.2021 - 09.2025
- Completed Salesforce call analysis data entry for customer service teams, ensuring accurate data for performance insights. Led training initiatives for customer service and chat support representatives to enhance service delivery and customer satisfaction.
- Managed client communications to ensure project clarity and satisfaction.
- Coordinated project timelines, ensuring deadlines were consistently met.
- Developed training materials for new representatives to enhance onboarding efficiency.
Operations Manager
Balfour Scholastic OK
Moore, OK
07.2020 - 09.2021
- Designed processes to optimize operational effectiveness, resulting in improved workflows. Cultivated strategic business relationships to enhance partnership growth and collaboration. Managed customer resolution efforts to improve client retention and satisfaction.
- Streamlined operational processes, improving efficiency across multiple departments.
- Led cross-functional teams to enhance workflow and achieve project objectives.
Operations Manager
D&M Construction LLC
Edmond, OK
06.2019 - 07.2020
- Built business relationships, oversaw project completion, and addressed customer inquiries. Supported project teams in timely completion and resolution of customer issues. Facilitated communication between clients and project teams to improve relationships and satisfaction.
- Streamlined operational processes to enhance efficiency and reduce costs across various departments.
- Developed and enforced standard operating procedures to ensure compliance with industry regulations and quality standards.
- Experienced job loss due to company downsizing during COVID-19 pandemic.
Payroll & HR Specialist
Paycom
11.2018 - 03.2019
- Processed payroll and configured HR software to ensure accurate employee records.
- Streamlined onboarding processes to enhance new hire experience and reduce time-to-productivity.
- Collaborated with cross-functional teams to implement HR policies that align with organizational goals and compliance standards.
Assistant Branch Manager
Arvest Bank
Stillwater, OK
04.2017 - 10.2018
- Maintained bank policies and supported teller line operations, monitoring daily activities to ensure policy compliance.
- Led branch operations, ensuring compliance with policies and regulations.
- Mentored staff to enhance customer service skills and operational efficiency.
- Developed and implemented strategic marketing initiatives to increase branch visibility.
Personal Banker
Wells Fargo Bank
02.2016 - 03.2017
- Addressed customer inquiries about banking services and transactions, fostering trust and satisfaction. Processed customer requests with attention to detail to streamline service delivery. Collaborated with team members to maintain and elevate customer satisfaction levels.
- Delivered personalized banking solutions to meet client financial needs.
- Cultivated strong relationships with clients to enhance customer loyalty and satisfaction.
- Educated clients on banking products, services, and digital tools for improved accessibility.
Education
Master Business Administration - Management
Concordia St Paul
Saint Paul, MN12.2020
Bachelors Business Management - Business
Hollins University
Roanoke05.2015
Certificate Non-profit Management - Non-profits
Hollins University
Roanoke, VA05.2015
Skills
- Confidential and Sensitive Client Support
- Consistent compliance with guidelines
- Customer satisfaction focus
- Customer service phone trained
- Data-driven decisions
- Detail-oriented
- Microsoft Office Suite experience
- Office equipment experience
- Salesforce and Hubspot experience
- Time management skills
Timeline
Sales Manager
Balfour Gradzilla Scholastic OKC
09.2025 - Current
Customer Service and Technology Representative
Arise Contracting
01.2021 - 09.2025
Operations Manager
Balfour Scholastic OK
07.2020 - 09.2021
Operations Manager
D&M Construction LLC
06.2019 - 07.2020
Payroll & HR Specialist
Paycom
11.2018 - 03.2019
Assistant Branch Manager
Arvest Bank
04.2017 - 10.2018
Personal Banker
Wells Fargo Bank
02.2016 - 03.2017
Master Business Administration - Management
Concordia St Paul
Bachelors Business Management - Business
Hollins University
Certificate Non-profit Management - Non-profits
Hollins University