Deborah (Beth) Best
Providence Health & Services
Post Falls,ID
4
years of professional experience
Patient Care Coordinator with experience in appointment scheduling, insurance verification, and HIPAA-compliant documentation. Strong customer service, patient relations, and organizational skills support accurate records, smooth clinic flow, and positive patient experiences.
Work History
Patient Care Coordinator
2 Years 10 Months- Coordinated patient appointments, referrals, and follow-up communications to support seamless care delivery
- Communicated with clinical teams to align visit schedules, care plans, and service needs
- Verified insurance coverage and prior authorization details to reduce scheduling delays
- Documented patient information accurately in electronic health records and maintained compliant records
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.p
In Home Caregiver
5 Months- Assisted clients with bathing, dressing, grooming, and personal hygiene while preserving dignity and comfort.
- Monitored medication schedules and reported health changes promptly to family members and care coordinators.
- Prepared nutritious meals and followed dietary restrictions to support daily wellness and recovery needs.
- Maintained safe, clean living spaces through light housekeeping, laundry, and sanitation routines.
- Supported mobility, transfers, and ambulation using proper body mechanics and fall-prevention practices.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Visitor Monitor
1 Year 4 Months- Monitored resident activity to enforce facility rules and maintain safe, orderly living conditions.
- De-escalated conflicts using calm intervention and consistent redirection techniques.
- Documented incidents, shift logs, and behavioral concerns for accurate handoff communication.
- Guided new monitors on procedures, documentation standards, and emergency response expectations.
- Utilized advanced software applications for efficient data management and analysis, contributing to improved overall workflow efficiency.
- Maintained strict compliance with all relevant regulatory guidelines and industry standards to uphold the integrity of patient monitoring processes.
Education
High School Diploma
Skills
Appointment scheduling
Insurance verification
Patient documentation
HIPAA compliance
Patient confidentiality
Organizational skills
Office administration
Payment collection
Customer service
Patient relations
Patient record management
Critical thinking skills
Scheduling
Timeline
In Home Caregiver
Beneficial In-home Caregiver
07.2024 - 12.2024Read More
Patient Care Coordinator
Providence Health & Services
01.2024 - CurrentRead More
Visitor Monitor
Salvation Amry
03.2023 - 07.2024Read More
Cusick High School
High School Diploma
Read More