Deborah Jacobson

• Managed a portfolio of 150 business clients with revenues 1M-5M.
• Developed strategic plans to grow portfolio and revenue growth by partnering with partners to increase value add to clients.
• Increased portfolio revenues by 5% in 12 months.

• Lead a team of 7 employees in day to day operations exceeding sales targets by 10%.
• Increased client satisfaction surveys to highest satisfaction levels by consistent engagement to client experience.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.

• Grew branch 54% ($39M to $60M) by proactively identifying and pursuing new business development opportunities and ensuring continued client experience and retention of all existing relationships.
• Drove brand awareness and market outreach while supporting and cultivating partnerships by leveraging podcast, Boardwalk Talk NJ, to highlight local businesses.
• Coached and developed staff to achieve their goals by utilizing strengths and developing weaknesses.

• Increased Gallup Customer Satisfaction Survey score from 3.69 to highest possible score of 5.00 by focusing on and enhancing the client experience.
• Championed and trained staff to leverage innovative sales processes that achieved targets and grew customer loyalty. Recruited, hired, trained, coached, and developed branch team members. Drove revenue increases by creating successful relationships with merchants and investment partners.
• Increased staff sales performance 75% by managing sales expectations.

Product Relationship Market Manager,
Achieved sales increase of $38M over goal by developing and executing sales challenges and contests to
motivate employees.
Regional Consumer Lender Manager,
Achieved $45.6M over plan for consumer loan production by creating and implementing sales initiatives.
Junior Consumer Lender
Customer Service Representative
Teller Supervisor