Deborah Johnson
Coventry,RI
Summary
Detail-oriented Administrative Professional experienced in delivering essential support in high-pressure emergency room settings. Achieved efficient patient flow and effective coordination with medical staff through strong multitasking and communication skills. Focused on enhancing operations and maintaining positive patient relationships in dynamic healthcare environments.
Overview
1
1
year of post-secondary education
9
9
years of professional experience
Work History
Emergency Room Secretary
Kent Hospital
Warwick, Rhode Island
12.2017 - Current
- Managed patient records and ensured accuracy of information.
- Coordinated communication between medical staff and patients effectively.
- Scheduled appointments and maintained the daily calendar for the emergency room.
- Handled incoming calls and directed inquiries to appropriate personnel promptly.
- Trained new staff on procedures and software used in the emergency department.
- Provided administrative support to medical staff members during emergency situations.
- Entered patient information into computer database system accurately and efficiently.
- Facilitated communication between clinical staff members, physicians, nurses, and other departments within the facility.
- Communicated with patients with compassion while keeping medical information private.
- Delivered laboratory results to designated medical staff for patient care.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Education
Medical Assistant - Medical Technology
Sawyer School
Warwick, Rhode Island 02.2000 - 01.2001
Skills
- Epic systems
- Clerical skills
- Clerical support
- Organization and time management
- Workflow management
- Attention to detail
- Effective communication
- Communication
- Interpersonal relationship building
- Team collaboration
- Professionalism and discretion
- Reliability
- Self motivation
- Adaptability and flexibility
- Problem solving
- Critical thinking aptitude
Timeline
Emergency Room Secretary
Kent Hospital
12.2017 - Current
Medical Assistant - Medical Technology
Sawyer School
02.2000 - 01.2001