Deborah King
Dudley,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Teleperformance
2022.06 - 2023.04
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Investigated and resolved customer inquiries and complaints quickly
Data Collection Specialist
RTI
2022.03 - 2022.05
- Compared transcribed data with source document to detect and correct errors.
- Evaluated source documents to locate needed information.
- Uploaded or transmitted data using secure protocols.
- Preserved customer confidence and protected operations by keeping information confidential.
Customer Service Representative
WebHelp Americas
2020.11 - 2021.04
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Technical Support Advisor
Conduent
2019.11 - 2020.04
- Executed routine inbound and outbound call center activities concerning business' products and services, using standard script and established guidelines and under supervision to meet SLAs.
- Ascertained nature of transaction and assessed whether it can be handled in place, needed to be transferred, or further follow up was required in order to provide client with appropriate resolution.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Customer Service Advisor
Concentrix
2017.10 - 2018.10
- Monitored metrics and developed actionable insights to improve efficiency and performance
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Described product highlights and benefits to help guide purchasing decisions
Education
High School Diploma -
Spring Creek High School
Seven Springs, NC06.2007
Skills
- Refund Processing
- Lead Generation
- Transportation Solution Development
- Reading Comprehension
- Customer Data Confidentiality
- Customer Service
- Office Equipment Proficiency
- Typing Proficiency
- Credit Card Payment Processing
- Technical Support
Timeline
Customer Service Representative
Teleperformance
2022.06 - 2023.04
Data Collection Specialist
RTI
2022.03 - 2022.05
Customer Service Representative
WebHelp Americas
2020.11 - 2021.04
Technical Support Advisor
Conduent
2019.11 - 2020.04
Customer Service Advisor
Concentrix
2017.10 - 2018.10
High School Diploma -
Spring Creek High School