Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

DEBORAH KISSEN

Summerville,SC

Work Preference

Desired Job Title

Assistant Community ManagerCashier/Customer Service RepresentativeAccount Executive – Hospitality SalesAccount Executive/ManagerSales Manager

Work Type

Part Time

Location Preference

RemoteOn-Site
Location: Summerville, SC
Open to relocation: Yes

Salary Range

25/hr - 1000/hr

Important To Me

Work-life balanceWork from home optionCompany Culture401k matchFlexible work hours

Summary

Dedicated customer service professional with over 15 years of experience delivering exceptional service across hospitality, retail, property management, and healthcare industries. Proven track record of building loyal customer relationships, resolving complex issues, and driving customer retention through attentive listening and effective communication. Skilled at managing diverse client needs while maintaining a positive, solution-focused approach in fast-paced environments.

Overview

20
20
years of professional experience
2
2
Certifications

Work History

Assistant Community Manager

Remington
Ladera Ranch, CA
12.2016 - 01.2022
  • Delivered exceptional customer service to prospective and current residents, maintaining high satisfaction and retention rates
  • Responded to inquiries with quality service, effectively communicating apartment availability and community features
  • Conducted property tours and guided prospects through the complete leasing process from initial contact to lease signing and renewals
  • Resolved resident complaints and maintenance requests promptly, ensuring positive customer experiences
  • Managed emergency situations with professionalism and quick decision-making
  • Built strong relationships with diverse customer base through attentive listening and personalized service

Cashier/Customer Service Representative

Bed Bath and Beyond
Laguna Niguel, CA
07.2016 - 06.2018
  • Provided knowledgeable customer assistance and product recommendations in fast-paced retail environment
  • Resolved customer complaints efficiently while maintaining positive relationships
  • Maintained product displays and developed comprehensive product knowledge to enhance customer experience
  • Utilized retail systems and tools to process transactions and track customer interactions

Account Executive – Hospitality Sales

Venus Group
Foothill Ranch, CA
07.2011 - 08.2014
  • Managed key accounts for Starwood Brand properties including St. Regis, W Hotels, Sheraton, and Le Meridian
  • Provided exceptional customer service to luxury hotel clients, focusing on relationship building and retention
  • Resolved product issues and complaints while maintaining strong client partnerships
  • Managed inventory ordering, availability tracking, and hotel conversion projects
  • Balanced sales objectives with superior customer service delivery

Account Executive/Manager

SeaBreeze Management Company
Aliso Viejo, CA
03.2005 - 08.2008
  • Delivered outstanding customer service to homeowners and board members across diverse HOA properties
  • Managed customer retention initiatives for single-family homes, condominiums, and PUDs
  • Resolved complaints, requests, and issues in timely and satisfactory manner
  • Prepared comprehensive reports, budgets, and documentation for board of directors
  • Coordinated with vendors while ensuring compliance with insurance guidelines
  • Attended property inspections and meetings, serving as primary customer liaison

Sales Manager

Full Body Scanning
Irvine, CA
11.2001 - 11.2005
  • Led sales and customer service operations for medical scanning facility
  • Managed and supervised team of 8 employees, ensuring consistent service excellence
  • Scheduled appointments and provided detailed explanations of services to customers
  • Collaborated with doctors, insurance companies, and hospitals to coordinate patient care
  • Maintained administrative operations including reports, timesheets, and office supplies

Education

High School Diploma -

El Toro High School

Skills

Customer Relationship Management

Problem Resolution & Conflict Management

Sales & Revenue Growth

Account Management

Complaint Handling & Service Recovery

Certification

Airline Flight Attendant Certification Saddleback College

Timeline

Assistant Community Manager

Remington
12.2016 - 01.2022

Cashier/Customer Service Representative

Bed Bath and Beyond
07.2016 - 06.2018

Account Executive – Hospitality Sales

Venus Group
07.2011 - 08.2014

Account Executive/Manager

SeaBreeze Management Company
03.2005 - 08.2008

Sales Manager

Full Body Scanning
11.2001 - 11.2005

High School Diploma -

El Toro High School

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DEBORAH KISSEN