Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marion Dancy

Washington

Summary

Dynamic professional with a proven track record in property management and sales, notably at Greystar. Excelled in customer relationship management and conflict handling, enhancing resident satisfaction and loyalty. Demonstrated expertise in Yardi software and exceptional interpersonal skills, achieving significant business growth and operational efficiency.

Overview

18
18
years of professional experience

Work History

Assistant Community Manager

Greystar
04.2020 - Current
  • :Inspected units before and after residents move out to write effective leases and determine charges or readiness for new residents.
  • Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all time
  • Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Upheld high standards of customer service for current and prospective residents, addressing concerns promptly with effective problem-solving skills.

Assistant Property Manager

Gables Residential
08.2018 - 04.2020
  • Followed up with delinquent residents and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both residents and property management team.
  • Handled resident complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with residents to identify required repairs.

Sales Professional

Hermes
11.2017 - 08.2018
  • Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
  • Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
  • Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.

Sales

Gucci
06.2014 - 11.2017
  • Boosted sales performance by developing and implementing strategic sales plans.
  • Increased sales revenue by developing effective sales strategies tailored for diverse markets.
  • Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks.
  • Implemented effective sales strategies and plans, consistently achieving or exceeding established sales targets.

Sales Professional

Burberry
10.2009 - 06.2014
  • Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
  • Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Applied prospecting expertise to generate and pursue leads, setting up appointments, and site visits to maintain budding relationships.

Sales Professional

Tiffany & Company
09.2006 - 10.2009
  • Developed strategic sales plans for driving growth in key market segments, resulting in significant business expansion.
  • Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
  • Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.

Education

High School Diploma -

Roosevelt SHS
Washington, DC

Bachelor of Arts - Business

UDC
Washington, DC

Skills

  • Payment processing
  • Property management
  • Records and database administration
  • Website management
  • Strong interpersonal skills
  • Yardi software proficiency
  • Deposit accounting
  • Resident relations
  • Daily operations management
  • Tenant and eviction laws
  • Payment management
  • Conflict handling
  • Customer relationship management
  • Vendor management
  • Property tours and inspections
  • CRM software
  • Leasing and sales
  • Staff management
  • Community engagement
  • Customer support
  • Staff training
  • Operations management
  • Customer service
  • Time management
  • Multitasking and organization
  • Team collaboration
  • Active listening
  • Verbal and written communication
  • Relationship building

Languages

English
Full Professional

Timeline

Assistant Community Manager

Greystar
04.2020 - Current

Assistant Property Manager

Gables Residential
08.2018 - 04.2020

Sales Professional

Hermes
11.2017 - 08.2018

Sales

Gucci
06.2014 - 11.2017

Sales Professional

Burberry
10.2009 - 06.2014

Sales Professional

Tiffany & Company
09.2006 - 10.2009

High School Diploma -

Roosevelt SHS

Bachelor of Arts - Business

UDC
Marion Dancy