BRIANNA WITHERSPOON
Greensboro
Summary
Dynamic Community Manager with a proven track record in team management, issue resolution, and administrative oversight in fast-paced environments. Recognized for exceptional customer service skills and a strong ability to implement and uphold policies and procedures while ensuring facility security. Committed to fostering positive community relations and enhancing operational efficiency through effective communication and leadership. Adept at creating a welcoming atmosphere that promotes collaboration and engagement among employees and clients.
Overview
9
9
years of professional experience
Work History
Assistant Community Manager
Wellington Advisors
08.2025 - Current
- Met with residents to gather information and develop effective solutions.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Received and processed resident payments, and updated system accounts with latest information.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
- Produced reports about community activities to keep owners, directors and property managers informed.
Community Manager
RPM Living
08.2024 - 12.2024
- Evaluated property conditions and recommended improvements.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Maximized rental income while minimizing expenses through effective planning and control.
- Collected and maintained careful records of rental payments and payment dates.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
- Produced reports about community activities to keep owners, directors and property managers informed.
Community Manager
Presidia Asset
01.2023 - 01.2024
- Worked with maintenance staff to complete timely repairs and enhancements.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Evaluated property conditions and recommended improvements.
- Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Communicated effectively with owners, residents, and on-site associates.
- Coordinated appointments to show marketed properties.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state, and federal regulations.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Community Manager
Living Well Homes
01.2021 - 01.2023
- Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Evaluated property conditions and recommended improvements.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Communicated effectively with owners, residents, and on-site associates.
- Coordinated appointments to show marketed properties.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state, and federal regulations.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Conducted regular inspections of both interior and exterior of properties for damage.
Assistant Property Manager
DLP Property Management
01.2017 - 01.2020
- Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
- Explained policies and procedures to tenants and enforced rules.
- Handled resident complaints and expedited maintenance requests.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Kept records of correspondence with residents and tenants.
- Escalated critical issues to property manager to promote immediate resolution.
- Collected monthly assessments, rental fees, deposits and payments.
- Updated tenant and unit information to keep current in housing database.
- Oversaw daily operations, maintenance and administration of various properties.
- Conducted tours of vacancies with prospective tenants.
- Reviewed completed applications and assessed household information against file history and program regulations.
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
- Checked rental eligibility by following company's verification process.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
Education
Associate of Science - Business Administration And Management
Guilford Technical Community College
Jamestown, NCSkills
- Yardi software proficiency
- Event planning
- Website management
- Payment processing
- Deposit accounting
- Property management
- Maintenance and repair coordination
- Tenant and eviction laws
- Payment management
- Policy administration
- Daily operations oversight
- Amenities expertise
- Sales support
- Resident relations
- Apartment inspections
- Problem-solving
- Verbal and written communication
- Customer support
- Multitasking and organization
- Conflict handling
- Leasing and sales
- CRM software
Timeline
Assistant Community Manager
Wellington Advisors
08.2025 - Current
Community Manager
RPM Living
08.2024 - 12.2024
Community Manager
Presidia Asset
01.2023 - 01.2024
Community Manager
Living Well Homes
01.2021 - 01.2023
Assistant Property Manager
DLP Property Management
01.2017 - 01.2020
Associate of Science - Business Administration And Management
Guilford Technical Community College