DEBORAH K ROBERTSON
Kemp,TX
Summary
A seasoned Area Supervisor at U-Stor Midstates Management, I excel in multi-unit management and team leadership, significantly enhancing operational efficiency and staff performance. My expertise in continuous improvements and employee mentoring has fostered a highly organized, successful establishment, showcasing my ability to implement company policies effectively and negotiate favorable terms with vendors.
Overview
29
29
years of professional experience
Work History
Area Supervisor
U-Stor Midstates Management
Dallas, TX
01.2021 - Current
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Negotiated contracts and agreements with vendors and service providers to secure favorable terms.
- Developed and maintained operational procedures and standards to ensure consistency and quality.
- Trained new employees on company policies and procedures.
- Directed and supervised staff performance.
- Managed payroll activities including timesheets submission and approval process.
- Monitored employee performance, providing feedback and coaching as needed.
- Coordinated maintenance and repairs of facilities and equipment to ensure operational readiness.
- Delegated work to staff, setting priorities and goals.
- Coached staff on strategies to enhance performance and improve customer relations.
- Monitored employee work and determined benchmarks for performance indicators.
Property Manager
U-Stor Self Storage
Dallas, TX
12.2014 - 01.2021
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Facilitated tenant paperwork processing and verification.
- Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
- Managed all maintenance requests from tenants in a timely manner.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Processed evictions when necessary in accordance with state laws and procedures.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Collected monthly assessments, rental fees, deposits and payments.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
Property Manager
Security Self Storage
10.2013 - 03.2014
- Center shift program 4.0 and 3.1, collections, rentals, deposits, property clean up and unit clean outs, marketing
Property Manager
Secure Care Storage
05.2012 - 10.2012
- Center shift program, collections, rentals, deposits, property clean up and unit clean outs, marketing
Retail Rep
Acosta
09.2009 - 12.2010
- Go to different stores such as Wal-Mart and Sam's make sure they have the Products they are supposed to have new items and make sure the UPC and tags are correct And fully stocked and priced right if not I have to make sure it is and then if an Order is needed I leave a suggested order form with a scan able UPC sheet
- Also set up displays
Retail Rep
Crossmark
10.2008 - 09.2009
- Go to different stores such as, Wal-Mart, Walgreens, CVS, etc
- Make sure they have the Products they are supposed to have new items and make sure the UPC and tags are correct And fully stocked and priced right if not I have to make sure it is and then if an Order is needed I leave a suggested order form with a scan able UPC sheet
- Love this Job there is just not enough work to keep me busy so I am looking for something else
Onsite Manager
Full House Self Storage
Point, Texas
06.2006 - 03.2009
- Started this business from scratch set up all the books and All the programs for the business, kept Buildings clean, rented buildings did all PR work, lived onsite, Did all the banking and books, owner in Alabama, did all the accounts payable and receivables
Home Health Caregiver
Precious Care
Richardson, Texas
08.2005 - 11.2005
- Took care of 83 yr
- Old woman with many ailments, I provide Full care up to and including changing Diapers, meal prep, house work as well as laundry and shopping
Customer Service Agent
Cigna Healthcare
Sherman, Texas
03.2001 - 10.2004
- Take calls and send claims for reprocessing, Process HMO claims do adjustments, Data Entry, phones, customer service
Collector
Attention LLC
Sherman, Texas
03.2003 - 12.2003
- Collect payments for delinquent medical bills
Customer service
Patient Assistance Company
Denison, Texas
03.2001 - 10.2002
- Helped financially strained elders get their meds from pharmaceutical companies at little or no cost to them
Customer Service Agent
Temp Service
Sherman, Texas
10.2000 - 03.2001
- Take calls and send claims for reprocessing, process HMO claims do adjustments, Data Entry, phones, customer service
Clerical
Countrywide Home Loans
Plano, Texas
04.1996 - 01.2000
- Data Entry, 10 Key, Typing, Computer, Phones
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Facilitated tenant paperwork processing and verification.
- Managed all maintenance requests from tenants in a timely manner.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Collected monthly assessments, rental fees, deposits and payments.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
Education
Duncanville High -
Duncanville High
Duncanville, TexasSkills
- Continuous improvements
- Multi-unit management
- Documentation skills
- Team management
- Company policy implementation
- Task delegation
- Employee performance management
- Work planning and scheduling
References
- Hattie Noe, (817) 727-0014
- Kayla Barcus, (682) 600-4921
- Melissa Trimble, (469) 500-0054
- Brittany Musser (469) 685-6893
Timeline
Area Supervisor
U-Stor Midstates Management
01.2021 - Current
Property Manager
U-Stor Self Storage
12.2014 - 01.2021
Property Manager
Security Self Storage
10.2013 - 03.2014
Property Manager
Secure Care Storage
05.2012 - 10.2012
Retail Rep
Acosta
09.2009 - 12.2010
Retail Rep
Crossmark
10.2008 - 09.2009
Onsite Manager
Full House Self Storage
06.2006 - 03.2009
Home Health Caregiver
Precious Care
08.2005 - 11.2005
Collector
Attention LLC
03.2003 - 12.2003
Customer Service Agent
Cigna Healthcare
03.2001 - 10.2004
Customer service
Patient Assistance Company
03.2001 - 10.2002
Customer Service Agent
Temp Service
10.2000 - 03.2001
Clerical
Countrywide Home Loans
04.1996 - 01.2000
Duncanville High -
Duncanville High
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