Deborah Land
Chesapeake Regional Primary Care
38168 Seacock Chapel Road, Zuni,VA
29
years of professional experience
Experienced with managing patient referrals and coordinating communication between healthcare providers. Uses organizational skills to streamline referral processes and enhance patient care. Strong understanding of healthcare systems and adept at multitasking in fast-paced environments.
Work History
Referral Coordinator
3 Years 10 Months- Assisted with patient referral routing to specialists and scheduled appointments promptly.
- Checked insurance benefits and processed prior authorizations to support smooth care access.
- Updated referral status in electronic medical records and kept documentation complete and accurate.
- Spoke with patients, providers, and specialty offices to resolve scheduling and authorization concerns.
Office Manager
25 Years 3 Months- Helped keep daily office operations organized and patient flow on track.
- Supported appointment scheduling to limit conflicts and improve front desk efficiency.
- Kept patient records and confidential files current in line with healthcare privacy standards.
- Processed billing, insurance claims, and payment follow-up to support accurate revenue handling.
- Assisted with staff training, scheduling, and performance support for consistent service delivery.
- Resolved patient concerns and operational issues quickly to maintain service quality and satisfaction.
- Handled sensitive information carefully to protect company documents and personnel records.
- Provided strong customer service while answering client questions and concerns by phone and email.
- Helped with recruiting interviews and new-hire onboarding for smooth team integration.
Education
High School Diploma
Timeline
Referral Coordinator
Chesapeake Regional Primary Care
10.2021 - 08.2025Read More
Office Manager
Ramstad Medical Associates
07.1996 - 10.2021Read More
Green Run High School
High School Diploma
Read More