Deborah Lopez
San Antonio,TX
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Frost Bank Tower- Temporary Assignment - Leading Edge Personnel Staffing
Oil & Gas Mineral Trust/ Real Estate
06.2024 - Current
- Receive royalty checks, sort, process, scan and index into the proper account
- Process reports if needed
- Troubleshoot and locate account information for depositors
- Create and maintain spreadsheets for royalty checks unable to process
- Review and index debits and credits for the real estate property management side
- Research and update property information if needed.
Post Closer
Directions Home Loan
04.2021 - 04.2022
- Scan, audit, organize, deliver loans via investors' individual platforms
- Work with underwriters, processors and closers to resolve deficiencies to have loans purchased within time limits
- Used language skills, business and interpersonal skills, problem-solving, quality management, technical skills and attention to details.
Senior Data Entry Operator, Survivor Relations
USAA Strategic Staffing Agency- USAA Contractor
San Antonio, TX
04.2019 - 07.2019
- Back office for USAA survivor relations department
- Duties to include, using enterprise work list software to manually Renew/Non-Renew Home, Auto, VPP and UMB Estate of legal policies for USAA members
- Other responsibilities, using enterprise work list software to utilize internal Excel spreadsheets and excel SRT tools systems to create other outgoing legal notices correspondence adhering to business rules and legal requirements
- Rescheduling in enterprise work list software for Estate of legal notices for on-going coverage
- Analyze correspondence and make appropriate updates to USAA members files
- Performed moderately complex to complex work assignments and problem resolution
- Identifies opportunities and potential solutions.
Leading Edge Personnel- South Texas Blood and Tissue Center
San Antonio, TX
02.2018 - 10.2018
- HR assistant- recruiting and screening applicants for employment, email and communicate with candidates, handle front office day to day business, assist new hires, conduct New Employee Orientation
- Assist employees with documents and paperwork, lockers, and any other duties.
NISD Paraprofessional Assignments
San Antonio, TX
02.2017 - 07.2017
- Assisted several schools with front office duties while waiting for my next placement
- Worked at Clark HS in the Registrar's office for the majority of this time
- Filled in for secretaries' lunches, greeted parents and helped or directed them to proper offices, answered phones and directed calls
- Assisted with student records, filing test scores, preparing for graduation activities, receiving incoming permanent record files (PRF's), storage of leavers, assisting students and parents with requesting records and transcripts and enrollment processes.
NISD Human Resources Dept. Benefits Technician
San Antonio, TX
12.2013 - 02.2017
- Assist Leave Specialist and Leave Advisor in the qualification of employees for leave and administration of the District's Leave of Absence program
- Assist employees, via one-on-one meetings, telephone conversations or email, to apply for a leave of absence
- Explained application procedure, timelines, and expectations
- Provided basic leave information and locations of additional source information
- Counsel employees on benefit plans in person, on telephone or online explaining coverage provided, premium required, claims procedures, and other pertinent information
- Assist employees with on-line enrollment for benefits.
Adecco Temporary Services at USAA -Tax Team Member Support
San Antonio, TX
01.2013 - 04.2013
- Assist members with locating and understand their tax documents for their investment accounts such as IRAs, Brokerage accounts, Mutual Funds and other investments on the telephone
- Detail to documents and assisted members with internet and website support
- Provided excellent customer service while communicating with members of USAA regarding mailing, faxing, online placement of tax forms.
Education
Teacher Education Program -
San Antonio College
05.2010
BA in Interdisciplinary Studies -
University of Texas San Antonio
05.2010
Diploma of Education -
Bandera High School
05.1985
Skills
- Microsoft Word
- Excel
- Power Point
- Data Entry
- Various Office Equipment
- RSCCC Student and Budget Software System
- Outlook Email and communications software
- Munis employee software
- KRONOS timekeeping
- SuccessFactors Recruiting software
- Internet and other systems
Certification
Notary Public of Texas, My Commission expires on 06/03/2028
Texas Education Agency- Paraprofessional certification- lifelong
Texas Education Agency- Educational Secretary- lifelong
Timeline
Oil & Gas Mineral Trust/ Real Estate
06.2024 - Current
Post Closer
Directions Home Loan
04.2021 - 04.2022
Senior Data Entry Operator, Survivor Relations
USAA Strategic Staffing Agency- USAA Contractor
04.2019 - 07.2019
Leading Edge Personnel- South Texas Blood and Tissue Center
02.2018 - 10.2018
NISD Paraprofessional Assignments
02.2017 - 07.2017
NISD Human Resources Dept. Benefits Technician
12.2013 - 02.2017
Adecco Temporary Services at USAA -Tax Team Member Support
01.2013 - 04.2013
Administrative Assistant
Frost Bank Tower- Temporary Assignment - Leading Edge Personnel Staffing
Teacher Education Program -
San Antonio College
BA in Interdisciplinary Studies -
University of Texas San Antonio
Diploma of Education -
Bandera High School
Notary Public of Texas, My Commission expires on 06/03/2028
Texas Education Agency- Paraprofessional certification- lifelong
Texas Education Agency- Educational Secretary- lifelong