Years of professional experience
Deborah Malone
Tacoma,WA
Summary
Twenty years solid experience as a manager/trainer bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
25
25
Work History
Rideshare Driver
Uber/Lyft/HopSkipDrive
Seattle, WA
2017 - Current
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Responded to passenger concerns and complaints politely and professionally.
Tour Specialist
FlyHomes
Seattle, WA
03.2022 - 10.2023
- Customer field representative to lead tours, open houses and listings for real estate deals with FlyHomes.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Organized large-scale events, ensuring seamless execution of logistics, registration, catering, and venue management.
- Evaluated customer needs and feedback to drive product and service improvements.
Catering Manager
Seattle Salads
Seattle, WA
06.2016 - 06.2017
- Cold calling businesses for catering, setting up and handling day to day in restaurant, manage books and records for all sales
- Customer relations and any issues with clients, taking initiative increasing business $100,000 first year
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Hired and trained both permanent and temporary staff members.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.s that ensured optimal coverage during peak periods.
Educational Coordinator
International Student Exchange
Boise, ID
02.2011 - 05.2016
- Responsible for coordinating and monitoring host families for diverse foreign exchanges students in local high schools
- Placing over 15 students in 5 years, learning diversity and compassion from different cultures.
- Accurately and completely recorded student progress and development in compliance with school policies and standards.
- Documented progress students and family or sponsors made toward graduation, achievement of educational goals and positive educational outcomes.
- Maintained accurate records of program operations, including assessments results, attendance data, and discipline issues for informed decision-making processes.
Box Office Manager
Carnival Cabaret
South Lake Tahoe, CA
07.2008 - 08.2010
- Manager of all box office issues, reports, hiring, training, bank statements reconciled, general accounting, promotions, publicity, spokesperson for local events
- Constantly seeking ways to find new work and innovate - selected by producer for special film production team to promote and secure financing.
- Analyzed current and past event sales to assist in determining future marketing strategies.
- Trained and motivated 3-person box office staff and volunteers to maximize ticket sales and facilitate distribution of information regarding shows and performances.
Education
Master’s Degree (MA) - Organizational Leadership
Ashford University
Clinton, IA01.2016
Bachelor of Arts Degree (BA) - Organizational Management
Ashford University
Clinton, IA01.2011
Skills
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
- Customer Relations
- Team motivation
- Staff Training and Development
- Empathy Display
- Active Listening
Timeline
Tour Specialist
FlyHomes
03.2022 - 10.2023
Rideshare Driver
Uber/Lyft/HopSkipDrive
2017 - Current
Catering Manager
Seattle Salads
06.2016 - 06.2017
Educational Coordinator
International Student Exchange
02.2011 - 05.2016
Box Office Manager
Carnival Cabaret
07.2008 - 08.2010
Master’s Degree (MA) - Organizational Leadership
Ashford University
Bachelor of Arts Degree (BA) - Organizational Management
Ashford University