Deborah Marshall

• Created new patient accounts in EMR system as needed.
• Collected co-pays and other payments from patients at time of service.
• Received patient inquiries or complaints and directed to appropriate medical staff members.
• Assembled registration paperwork and placed identification bands on patient.
• Assisted in the implementation of new technologies and processes to improve patient access services.
• Obtained informed consent and payment documentation from patients and filed in system.
• Reviewed eligibility responses to assess patient benefit level and prepare estimates.
• Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
• Verified patients' insurance and payment methods during admissions or check-in processes.
• Facilitated patient registration, verifying all required documentation is collected and filed properly.

• Verified insurance and collected critical data elements to properly identify and bill patients.
• Greeted patients and visitors, verified patient information, and collected copayments for services rendered.
• Entered data into the computerized registration system to update patient demographics records.
• Updated and maintained databases with current information.

• Rotated weekly working in Outpatient, Admissions and Emergency departments.

• Verified insurance and collected critical data elements to properly identify and bill patients.
• Greeted patients and visitors, verified patient information, and collected copayments for services rendered.
• Entered data into the computerized registration system to update patient demographics records.