Deborah Martin
Pendleton,SC
Summary
Proven leader with extensive experience at Bojangles' Famous Chicken 'n Biscuits, adept in staff supervision and customer relations. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating a keen ability to improve service quality. Skilled in money handling and fostering team motivation, significantly reducing cash discrepancies.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Bojangles' Famous Chicken 'n Biscuits
04.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Quality Control Inspector
Milliken & Co
09.2017 - 04.2024
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
BUGER KING
CAROL
02.2005 - 09.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
UPGRADE MATH STUDYS
GREENVILLE TECH05.1983
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Staff Training and Development
Timeline
Assistant Manager
Bojangles' Famous Chicken 'n Biscuits
04.2024 - Current
Quality Control Inspector
Milliken & Co
09.2017 - 04.2024
BUGER KING
CAROL
02.2005 - 09.2017
High School Diploma -
UPGRADE MATH STUDYS