Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deborah Mask

Garland,TX

Summary

Adept at crafting win-win outcomes, my tenure at MultiPlan honed my negotiation skills and customer service focus. Expert in food safety and maintaining professionalism under pressure, I've successfully managed high-volume events and complex customer interactions, significantly enhancing client satisfaction and loyalty.

Overview

12
12
years of professional experience

Work History

Banquet Server

Qwick Staffing
08.2016 - Current
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Handled food and beverage orders for up to [Number] guests, delivering prompt and friendly service.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
  • Arranged linens and table settings according to seating plan and event theme.

Negotiator Specialist

MultiPlan
08.2013 - Current
  • Developed customized negotiation plans, consistently achieving desired outcomes and maintaining strong professional relationships.
  • Members of our team have adapted to rapidly changing circumstances, adjusting their negotiation tactics as needed for continued success.
  • Secured favorable contracts through diligent analysis of market trends, pricing data, and competitor activities.
  • Members of our team have utilized comprehensive risk assessments to guide decision-making during critical negotiations.

Customer Service Representative

LogistiCare
02.2013 - 11.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

High School Diploma -

Grayson College
Denison, TX

Skills

  • Proper food handling
  • Food safety
  • Positive attitude
  • Customer service focus

Timeline

Banquet Server

Qwick Staffing
08.2016 - Current

Negotiator Specialist

MultiPlan
08.2013 - Current

Customer Service Representative

LogistiCare
02.2013 - 11.2022

High School Diploma -

Grayson College

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Deborah Mask