Deborah Neal

• Long-term planning to support the company’s goals
• Oversee all day-to-day operations of the nonprofit for the developmentally disabled adults
• Handle all HR responsibilities for the company including scheduling and payroll
• Supervise all management staff
• Coordinating different teams to foster an exchange of ideas and provide cross-team learning opportunities
• Assessing and analyzing departmental budgets to find ways to optimize profitability
• Inspiring and motivating employees through positive encouragement and incentive initiatives
• Communicating with stakeholders about shifting company priorities and projects
• Identifying potential problems and points of friction and finding solutions to maximize efficiency and revenue
• Identifying opportunities to expand or shift course based on market changes
• Enforcing regulatory and safety standards

Obtained patient medical history and as clinical scribe to physician

• Measure vital signs such as pulse rate, temperature, blood pressure, weight and height, obtains allergy information and records information on the chart
• Assists physician with special procedures as required and prepared set-up for injections, aspirations and other procedures
• Order Routine X-rays
• Request pre-certifications, authorizations and W-Comp RFA for surgeries, referrals and ancillary services and test and schedule the same
• Remove sutures, clean wounds and applied dressings
• Instruct patients as directed by the physician
• Schedule return appointments when needed
• Schedule MRI and all diagnostic tests as needed
• Coordinate and track the scheduling and results of patient PT and diagnostic testing
• Entered patient prescriptions into EMR as authorized by physician and as per protocol
• Provide physicians with necessary instruments and materials during exam
• Stock exam rooms regularly with materials and supplies prior to the beginning of clinic
• Cleaned up exam rooms after clinic
• Maintained biohazard and sharps containers according to SCOI procedure and guidelines
• Educate patients in the use of casts, braces and crutches and assists them as necessary
• Maintained linen supply, depositing gowns, lab coats and shorts in designated hampers for pick up and cleaning
• Sterilize instruments following SCOI procedures and guidelines
• Input work comp status sheets into computer as needed
• Responsible for providing Billing with daily appointment report
• Sanitized, restocked, and organized exam rooms and medical equipment.

• Hire, train, and supervise all Medical Office Staff
• Performed all duties of a Medical Scribe
• Supervised, coached, and evaluated employees on issues such as attendance, performance, quality, and productivity
• Monitored call activity and ensured calls were answered in a timely manner
• Assisted members with their policies, claims, and benefits
• Knowledge of all types of insurance benefits, including Medicare, Medi-Cal, PPO and HMO benefits as well as workers compensation
• Call monitoring to ensure compliance with HIPAA and other regulations
• Worked with hospitals and providers regarding authorization approvals
• Assisted on the creation of the customer service procedural manual
• Claims look up and resolutions
• Obtained eligibility and benefits for providers
• Interfaced with all departments within the company to resolve escalated issues and documented actions
• Negotiate disputed claims to obtain a settlement
• Physician Credentialing and Provider Contracting
• Appeals
• Coordinated contract information and documentation for contracts re-negotiation
• Provided customer services to doctors, patients and their families
• Investigated, analyzed, and resolved outstanding issues
• Ensured internal staff and external contractors maintained awareness of contract requirements
• Prepared customer service statistical reports that measured retention and customer satisfaction rates
• Coordinated all patient information and processed paperwork
• Coordinated the completion of pre-contractual activities

• Responsible for accurate, complete conflict-free computerized scheduling for Surgical Services in all specialties including radiology procedure scheduling
• Managed Surgery schedule to best utilize the surgical suites and equipment
• Exercised professional and courteous communication skills as a collaborative team member
• Uses analytical skills based on knowledge of complex medical terminology, procedures, ancillary tests, ethical/legal issues