Deborah Olonade
Houston,TX
Summary
Results-driven customer service professional with 5+ years of experience in sales, customer support, and team leadership. Proven track record of success in fast-paced environments, with a strong background in real estate and a passion for delivering exceptional customer experiences.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. A hardworking and passionate job seeker with strong organizational skills eager to secure entry-level as CSM/Team Lead. Position. Ready to help the team achieve company goals.
Overview
9
9
years of professional experience
3
3
Certification
Work History
Customer Service Manager
Fotdeal
01.2019 - Current
- Managed a team of customer service representatives, providing guidance and support to ensure excellent customer service. Managed approximately 40 incoming calls, emails, and faxes per day from customers.'
Delivery Driver
UberEat
09.2022 - Current
- Provided excellent customer service, ensuring timely food delivery and resolving customer issues. Managed approximately 25 deliveries per Day.
Customer Service Support Representative
Arise Healthcare
03.2022 - 08.2022
- Offered customer support via phone, email, and chat, resolving customer inquiries and issues. Managed approximately 35 incoming calls, emails, and faxes per day from customers.'
Customer Service Representative
Favor and Grace Transport
01.2018 - 01.2019
- Ensured timely and efficient delivery of packages, focusing on customer satisfaction. Managed approximately 25 incoming calls, emails, and faxes per day from customers.'
Sales Representative/Customer Service Advisor
Ayoka Autos LLC
01.2015 - 01.2018
- Generated sales leads, built customer relationships, and provided top-notch customer service to drive business growth. Managed approximately 30 incoming calls, emails, and faxes per day from customers.'
Customer Service Representative
CVS
01.2016 - 01.2017
- Provided exceptional customer service, answering customer inquiries and resolving issues in a timely and professional manner.
Education
Bachelor of Science - Real Estate
OBAFEMI AWOLOWO UNIVERSITY
NIGERIA 02.2009
Skills
- Team leadership
- Customer relations
- Multitasking
- Coordinating
- Real estate license
- General life line license
Certification
- Real estate license
- General life line license (WFG)
Additional Information
Dedicated and results-driven professional with a passion for delivering exceptional customer experiences. Proven ability to work effectively in fast-paced environments, with a strong background in real estate and customer service.
Affiliations
- Amazon KDP.
Accomplishments
- Collaborated with team of 14 in the development of Laquinta inn ile ife Nigeria.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Maintained consistent and on-time delivery record with 95% of all orders arriving on time or ahead of schedule.
Timeline
Delivery Driver
UberEat
09.2022 - Current
Customer Service Support Representative
Arise Healthcare
03.2022 - 08.2022
Customer Service Manager
Fotdeal
01.2019 - Current
Customer Service Representative
Favor and Grace Transport
01.2018 - 01.2019
Customer Service Representative
CVS
01.2016 - 01.2017
Sales Representative/Customer Service Advisor
Ayoka Autos LLC
01.2015 - 01.2018
Bachelor of Science - Real Estate
OBAFEMI AWOLOWO UNIVERSITY
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeContract WorkFull TimeLocation Preference
RemoteOn-SiteHybridImportant To Me
Career advancementHealthcare benefitsTeam Building / Company Retreats4-day work weekPaid time off401k matchWork from home optionPersonal development programsFlexible work hoursCompany CultureQuote
I Don't care that they stole my idea . .I care that they Don't have any of their own
Nikola Tesla