Deborah Parker
Chagrin Falls,OH
Summary
Detail-oriented Front Desk Coordinator with strong administrative support skills. Expertise in multi-line phone systems and visitor check-in processes, dedicated to enhancing client experiences and operational efficiency.
Overview
13
13
years of professional experience
Work History
Front Desk Coordinator
Glow Wellness
Pepper Pike Ohio
07.2018 - 03.2026
- Coordinated daily front desk operations, ensuring seamless guest check-in and check-out processes.
- Managed multi-line phone system, handling inquiries and directing calls to appropriate staff efficiently.
- Developed and maintained scheduling systems for appointments, optimizing client flow and service delivery.
- Provided exceptional customer service, addressing client concerns promptly to enhance overall satisfaction.
- Assisted in marketing initiatives by promoting wellness programs to clients during interactions at the front desk.
- Monitored facility operations, reporting maintenance issues timely to ensure a safe and welcoming environment for clients.
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Scheduled appointments in computer system.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Collaborated with team members to address guest needs and ensure seamless operations.
- Monitored inventory levels of office supplies, placing orders as needed to prevent shortages or delays.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
Front Office Assistant
The Attention Center
Independence, OH
06.2013 - 06.2018
- Managed front desk operations, ensuring seamless visitor check-in and effective communication.
- Coordinated schedules and appointments for multiple practitioners, optimizing office workflow.
- Assisted in patient intake processes, enhancing data accuracy and improving patient experience.
- Developed and maintained filing systems, increasing document retrieval efficiency.
Education
High School Diploma -
E.L. Bowsher High School
Toledo, OHSkills
- Administrative skills
- Administrative support
- POS systems
- End-of-day reporting
- Visitor check-in skills
- Multi-line phone systems
- Electronic recordkeeping
Timeline
Front Desk Coordinator
Glow Wellness
07.2018 - 03.2026
Front Office Assistant
The Attention Center
06.2013 - 06.2018
High School Diploma -
E.L. Bowsher High School