Deborah Pentz
Fort Worth,TX
Summary
Accomplished Flight Attendant offering over 42 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
42
42
years of professional experience
Work History
International Flight Attendant
American Airlines
12.1978 - 09.2020
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Ensure safety and comfort of customers onboard aircraft.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Worked flexible hours; night, weekend, and holiday shifts.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Carried out day-day-day duties accurately and efficiently.
Education
Marketing
Crafton Hills College
Yucaipa, CA09.1975
Skills
- Aircraft Safety Checks
- Adult AED and CPR
- International Regulations
- Speech Clarity
- Flight Crew Coordination
- Active Listening
- Brand Promotion
- Public Interaction
- Passenger Support
- Critical Thinking
- Medical Emergency Response
- Passenger Interaction
- Emergency Procedures Knowledge
- Safety Regulation Compliance
Timeline
International Flight Attendant
American Airlines
12.1978 - 09.2020
Marketing
Crafton Hills College