Deborah Pipkin
Leslie,AR
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
17
17
years of professional experience
Work History
Server
Skylark Cafe
2024.02 - Current
- Delivered exceptional customer service, ensuring a welcoming atmosphere for all guests.
- Managed multiple tables efficiently, optimizing order accuracy and minimizing wait times.
- Trained new staff on menu knowledge and service standards to enhance team performance.
- Collaborated with kitchen staff to streamline communication and improve food presentation.
Banking Relationship Specialist
Bank OZK
2019.07 - 2023.01
- Facilitated opening of business and personal accounts to enhance client engagement. Managed Certificates of Deposit (CDs) and Individual Retirement Accounts (IRAs) for optimal investment solutions. Assisted clients in selecting suitable account types based on financial goals. Streamlined account setup processes to improve efficiency and client satisfaction.
- team management
- conducting audits
- supporting customers with banking transactions management
- executing cash and non-cash transactions
- inspiring team members
- Making work schedules
- Processing supply orders
- Answering phone calls
- Conduction Wire Transfers
- Cultivated strong client relationships through proactive engagement and personalized service.
- Resolved customer inquiries and issues efficiently to enhance satisfaction and loyalty.
- Mentored junior staff on relationship management best practices, fostering professional development.
- Provided timely and accurate information to clients regarding their accounts, transactions, and financial goals.
- Managed sensitive situations diplomatically while maintaining strict confidentiality standards in handling personal client information.
- Established long-lasting connections with new clientele by utilizing effective rapport-building techniques during initial interactions.
- Mentored junior team members on best practices for relationship management, contributing to overall team success.
- Assisted colleagues with challenging client scenarios by sharing expertise and providing constructive feedback on proposed resolutions.
- Enhanced customer satisfaction through regular follow-ups and prompt resolution of concerns.
- Generated new business opportunities by actively referring clients to relevant products and services.
- Strengthened client relationships by addressing needs and providing personalized solutions.
- Managed customer relations on ongoing basis to maximize customer retention.
Cosmetologist and Assistant
Salon Eleven
2014.08 - 2019.06
- Deliver hair services to clients while ensuring a clean, sanitary work station.
- Assisted associates by managing phone calls and scheduling client appointments two days weekly. Executed errands to support daily operations and enhance productivity.
- Performed a range of beauty treatments, including hair coloring and styling, ensuring exceptional results.
- Maintained up-to-date knowledge of industry trends to offer clients innovative services and products.
- Streamlined appointment scheduling processes to improve operational efficiency within the salon environment.
- Developed client relationships through effective communication, fostering loyalty and repeat business.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
Cashier and Floor team member
Old Navy
2013.01 - 2014.01
- Answered phone calls to help customers with questions about merchandise.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Assisted customers on the floor who were looking for items or had pricing questions.
- Assisted in maintaining accurate cash drawer balances throughout shifts.
- Processed customer transactions efficiently using point-of-sale systems.
Customer Service Representative
First Service Bank
2010.01 - 2013.01
- Answered phone calls and assisted customers with banking questions and information.
- Work at teller station handling banking transactions.
- Helped customers open accounts, CD, and IRAs.
- Assisted customers with managing banking accounts.
- Providing excellent customer service always.
Education
High School Diploma -
Arthur’s Beauty College
Conway, AR2014-01
High School Diploma - undefined
Pennfoster
Online2010-01
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South Side High School
Bee Branch, AR2010-01
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Safe food handling
- High volume dining
- Order accuracy
- Sales techniques
- Suggestive selling
- Shift management
Accomplishments
- Promoted from Bank Teller to Banking Relationship Specialist
- Promoted Bank Teller to Customer Service Representative.
- Received the Student of the Month award at Arthur’s Beauty College for always maintaining a positive attitude.
- Received Outstanding Teammate award two consecutive years in a row at South Side High School.
Timeline
Server
Skylark Cafe
2024.02 - Current
Banking Relationship Specialist
Bank OZK
2019.07 - 2023.01
Cosmetologist and Assistant
Salon Eleven
2014.08 - 2019.06
Cashier and Floor team member
Old Navy
2013.01 - 2014.01
Customer Service Representative
First Service Bank
2010.01 - 2013.01
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South Side High School
High School Diploma - undefined
Pennfoster
High School Diploma -
Arthur’s Beauty College