DEBORAH PLUMMER
Springfield
Summary
Strategic Executive Administrator with proven success in achieving organizational goals. Exceptional communication and customer service skills foster collaboration. Skilled in developing tactical plans, prioritizing objectives, and managing resources effectively. Research expertise enhances engagement with stakeholders. MBA from The Darden School, University of Virginia.
Overview
27
27
years of professional experience
Work History
EXECUTIVE ADMINISTRATOR AND OFFICE MANAGER
Colorado Military Health System (CMHS)/Akahi Associates
Fort Carson, CO
02.2023 - 12.2025
- Provided executive-level administrative support and office management for CMHS, reporting directly to the Chief of Staff. Coordinated activities, schedules, and events for CMHS administrative staff and collaborated with associated Medical Treatment Facilities (MTFs) across Colorado, including Evans Army Community Hospital at Fort Carson, the U.S. Air Force Academy MTF, Peterson/Schriever Space Force Base MTFs, and Buckley Space Force Base MTF. Oversaw building facilities and safety, ensuring a safe environment for 150 employees. Managed various responsibilities, including:
- Achieved critical deadlines in a fast-paced environment by prioritizing tasks effectively.
- Produced executive correspondence, reports, and presentations to facilitate informed decision-making for leadership
- Updated staff policies and procedures and advised leadership on implementation
- Served as first point of contact for inbound calls and correspondence
- Coordinated twice-weekly MTF Director and Assistant Director staff meetings, developed PowerPoint briefings, and distributed updates to enhance communication among CMHS personnel
- Planned and coordinated events for guests, senior leaders, and dignitaries
- Monitored Defense Health Agency (DHA) policy updates to ensure CMHS-wide compliance and mitigate operational risks
- Distilled complex information into actionable guidance, meeting deadlines and DHA standards
- Managed CMHS office operations, including facilities, safety, and inventory control
- Administered the CMHS SharePoint site
CENTER MANAGER
Huntington Learning Center
Colorado Springs, CO
05.2022 - 12.2022
- Oversaw daily operations, human resources, staff development, marketing, customer service, academic evaluations, and financial benchmarks to ensure smooth functioning of the center.
- Consulted with parents, students, and school administrators regularly to ensure that each child was receiving the best education possible
- Developed and fostered relationships with parents and students with transparent and detailed assessments focused on specific needs
MARKETING DIRECTOR
Allentown Symphony Association
Allentown, PA
02.2019 - 06.2021
- Managed media placement, design, targeted direct mail, public relations, audience research, external communications, vendor contracts, budgeting, product development, and box office staff to enhance audience engagement and operational efficiency.
- Re-energized department by implementing value-based practices aligned with consumer needs and community interests.
- Crafted public relations communications during COVID-19 crisis, achieving notable outcomes:
- 42% increase in subscription tickets sold, with a 50% increase in new acquisitions
- 90% retention of subscription tickets sold in advance of the canceled 2021-2022 season (due to COVID-19) by pivoting to virtual versus in-person events
OWNER/GENERAL MANAGER
Kulari Construction and Remodeling
Storrs, CT
01.2003 - 02.2019
- Grew family business by implementing strategies that enhanced service delivery to homeowners.
- Established and prioritized strategic goals and business systems to drive operational efficiency.
- Reviewed and approved revenue and margins before submission of sales proposals
- Compiled reports and data to identify and resolve issues related to customer orders, improving satisfaction.
- Maintained extraordinary relationships with clients and subcontractors through constant, initiative-taking communication
DIRECTOR OF MARKETING
Colorado Symphony Orchestra
Denver, CO
01.1999 - 03.2002
- Collaborated with the senior management team to establish the marketing and public relations goals for this $10M professional orchestra.
- Created comprehensive image campaign for 2001-2002 season, encompassing logo redesign, product segmentation, and rebranding strategies.
- 14% increase in subscription revenue with a 56% increase in new acquisitions
Education
Master's Degree in Business Administration -
The Darden School of Business Administration
Bachelor of Arts Degree - History
University of Virginia
Skills
- Project management
- Financial and database management
- Facilities management
- Advanced user of Microsoft Office; proficient in web design and maintenance
- Writing, editing, and proofreading
- Building and fostering relationships with internal and external stakeholders
- Adapting and responding to changing environments and challenging situations
- Media relations
Timeline
EXECUTIVE ADMINISTRATOR AND OFFICE MANAGER
Colorado Military Health System (CMHS)/Akahi Associates
02.2023 - 12.2025
CENTER MANAGER
Huntington Learning Center
05.2022 - 12.2022
MARKETING DIRECTOR
Allentown Symphony Association
02.2019 - 06.2021
OWNER/GENERAL MANAGER
Kulari Construction and Remodeling
01.2003 - 02.2019
DIRECTOR OF MARKETING
Colorado Symphony Orchestra
01.1999 - 03.2002
Bachelor of Arts Degree - History
University of Virginia
Master's Degree in Business Administration -
The Darden School of Business Administration