Deborah Proulx
Quincy,MA
Summary
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Desire to grow and learn in the real estate/ property management industry.
Overview
4
4
years of professional experience
Work History
Assistant Property Manager
The Dartmouth Group
08.2023 - Current
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Kept accurate records of all resident and tenant correspondence.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
Property Manager
The Dartmouth Group
05.2023 - 08.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Usher
Boston Opera House
08.2022 - 01.2023
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Directed ticket holders to seats and facility locations.
- Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
Paraeducator/Substitute Teacher
Braintree Public Schools
01.2021 - 02.2022
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted teachers in managing classrooms effectively by maintaining clear expectations, enforcing rules consistently, and reinforcing positive behavior choices.
- Monitored student classroom and outdoors activities to promote student safety.
- Actively participated in regular team meetings to discuss student progress, share ideas, and collaborate on strategies for continued success.
Hostess
110 Grill
09.2020 - 05.2021
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
HR Intern
Burke Distributing Company
12.2019 - 01.2020
- Aided in updating job descriptions regularly, keeping them relevant to current market trends and organizational needs.
- Efficiently managed time-sensitive tasks such as benefits enrollment periods and annual performance evaluations.
- Enhanced employee satisfaction by assisting with the implementation of new HR policies and procedures.
Education
Bachelor of Science - Mathematics
University of Massachusetts Amherst
Amherst, MA05.2023
Skills
- Administrative Support
- Strong Communication Skills
- Property tours and inspections
- Telephone and email etiquette
- Housing regulations
- Appointment Scheduling
- Database Management
- Multi-family property management
- Data Entry
- Critical Thinking
Timeline
Assistant Property Manager
The Dartmouth Group
08.2023 - Current
Property Manager
The Dartmouth Group
05.2023 - 08.2023
Usher
Boston Opera House
08.2022 - 01.2023
Paraeducator/Substitute Teacher
Braintree Public Schools
01.2021 - 02.2022
Hostess
110 Grill
09.2020 - 05.2021
HR Intern
Burke Distributing Company
12.2019 - 01.2020
Bachelor of Science - Mathematics
University of Massachusetts Amherst
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