Deborah Rauseo
South Chesterfield,VA
Summary
Dynamic banking professional with extensive experience at Wells Fargo, excelling in regulatory compliance and staff management. Proven track record of enhancing operational efficiency and customer satisfaction through effective team leadership and process improvements. Adept at resolving complex issues while fostering strong client relationships and ensuring financial integrity.
Overview
19
19
years of professional experience
Work History
Banker
Wells Fargo
Chesterfield, VA
05.2022 - Current
- Assisted clients with account inquiries and transactions, ensuring prompt resolution of issues.
- Trained new staff on bank policies, procedures, and customer service best practices.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
Service Manager
Wells Fargo
Chester, VA
03.2021 - 05.2022
- Led team in delivering exceptional customer service and resolving complex issues efficiently.
- Implemented process improvements that enhanced operational efficiency and increased client satisfaction ratings.
- Oversaw compliance with regulatory requirements, ensuring adherence to industry standards and company policies.
- Hired, trained and supervised team of service staff members to meet business goals.
Lead Teller
Wells Fargo
Cherry Hill, NJ
04.2014 - 03.2021
- Supervised daily operations and ensured compliance with bank policies.
- Trained and mentored new tellers on customer service best practices.
- Managed cash handling processes to minimize discrepancies and errors.
- Enhanced customer satisfaction by resolving inquiries and issues effectively.
Teller
Wells Fargo
Petersburg, VA
10.2012 - 04.2014
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Educated customers on digital banking tools, improving their understanding of online services.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Guest Service Representative
Hilton Garden Inn Hotel
Colonial Heights, VA
09.2007 - 08.2012
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Assisted guests with check-in and check-out processes, ensuring smooth operations.
- Handled cash transactions accurately, ensuring financial integrity at front desk operations.
Education
High School Diploma -
Matoaca High School
Matoaca, VASkills
- Regulatory compliance
- Money handling
- Staff management
- Operational risk
- Operations management
Timeline
Banker
Wells Fargo
05.2022 - Current
Service Manager
Wells Fargo
03.2021 - 05.2022
Lead Teller
Wells Fargo
04.2014 - 03.2021
Teller
Wells Fargo
10.2012 - 04.2014
Guest Service Representative
Hilton Garden Inn Hotel
09.2007 - 08.2012
High School Diploma -
Matoaca High School