Deborah Rodriguez
Rowlett,TX
Summary
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
24
24
years of professional experience
Work History
Patient Access Representative
TEXAS HEALTH FAMILY CARE
01.2021 - Current
- Setting appointments in My Health Direct & My Health Team
- Appointment confirmations
- Collecting co-pays, deductibles, & balances due
- Epic System
- Scan Demogragraphic in system
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
Patient Access Representative
USMD/ OPTUM SERVICES
01.2019 - 01.2021
- Greeter, Check In/Out
- Insurance verification
- Setting appointments in My Health Direct & My Health Team
- Appointment confirmations
- Collecting co-pays, deductibles, & balances due
- Nexgen, EHR
Insurance Processor
Texas Specialty Underwriters Inc.
01.2017 - 01.2019
- Policy processing
- Answering phones
- Provide excellent direct customer service
- Process endorsements and certificates for companies
- Review policies to ensure no errors are present
Front Office Asst. / Medical Billing
USMD Medical Clinic
01.2001 - 01.2017
- Open and unlock office for the morning
- Check phone and email messages
- Check in/out patients as they arrive
- Provide excellent direct customer service
- Review all paperwork for errors or additional information to update the system
- Maintain and answer multi-line phone system, up to 24 lines
- Enter charges to bill the correct insurance company
- Collect payments and balances from patients
- Schedule appointments for five different providers
- Scanning documents
- Maintain HIPPA privacy policy
- Insurance Verification
Education
High School Diploma -
.
Skills
- Time Management
- Coordination
- Persuasion
- Critical Thinking
- Instructing
- Learning Strategies
- Active learning
- Active Listening
- Service Orientated
- Negotiation
- Complex Problem solving
- Mentoring & Educate
- HIPAA Compliance
- Appointment Scheduling
- Customer Service
- Multitasking and Organization
- Medical Billing
Otherexperience
I am Bilingual (English, Spanish). Electronic Medical Records System, NexGen Medical System, Microsoft windows, Outlook, Word, Paper port, Formaker, EPIC
References
References available upon request.
Timeline
Patient Access Representative
TEXAS HEALTH FAMILY CARE
01.2021 - Current
Patient Access Representative
USMD/ OPTUM SERVICES
01.2019 - 01.2021
Insurance Processor
Texas Specialty Underwriters Inc.
01.2017 - 01.2019
Front Office Asst. / Medical Billing
USMD Medical Clinic
01.2001 - 01.2017
High School Diploma -
.
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